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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

You send your payment .

You send your payment .i do what i can afford and stepchange pay my creditors Reviewed on: 12th May 2026

Stepchange helped me massively.

Stepchange helped me massively, as I walked away from a job through bullying in work place..so my bills wernt going to get paid , stepchange helped with health support and money ,contacting people sorting what was most important...complete weight lifted from shoulders...easy affordable payments set out then when I got another job increased payments...can't thank them enough helped me get back on track. Reviewed on: 12th May 2026

Helped me when I struggled financially.

Helped me when I struggled financially. Reassured and helped me organise my debt to become more manageable. Reviewed on: 12th May 2026

Excellent customer service very knowledgeable person...

Excellent customer service very knowledgeable personnel and extremely helpful Reviewed on: 12th May 2026

I achieved my financial goal with Step Change supports.

I achieved my financial goal with Step Change supports. Reviewed on: 12th May 2026

Hi there, Im Ever so happy based on the services re...

Hi there, Im Ever so happy based on the services received so far from Stepchange, it so much appreciated. Keep up the good work guys and God bless you all. Kind regards Albert . Reviewed on: 12th May 2026

Best Debt Advice i have ever had

Spoke with a representative , who was calm and reassuring, who had experienced debt himself, who talked me trough several options and together we put together a realistic income and expenditure list and from that arrived at a figure i could afford that gave me peace of mind and took away my debt worries. Reviewed on: 11th May 2026

Great customer care and support.

Great customer care and support. Personnel are very welcoming, they listen actively and ensure the best DMP that suits your needs. They are reassuring which helps elementary any worry or concerns you may have about your debts. Reviewed on: 11th May 2026

I was dreading sorting out my debt due to all the st...

I was dreading sorting out my debt due to all the steps involved and the stress of it all but the team at stepchange made the whole process incredibly easy and stress free. Would recommend to anyone who needed help with their debt Reviewed on: 11th May 2026

StepChange is a lifesaver!

Absolutely amazing support. The staff I spoke to were incredibly empathetic, non-judgmental, and understanding of my situation. They set up a Debt Management Plan (DMP) that fits my affordability, and I no longer have to worry about communicating with creditors. Reviewed on: 11th May 2026

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