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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16749 reviews)

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4.95

Based on 16,749 reviews, last reviewed 13th May 2026

97800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change I have been off work Sick for a while now and could not keep up Payments for my Credit Cards and Catalogues, I was really struggling and did not know ... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16749)

Always helpful and courteous.

Always helpful and courteous. Good advice given re: finances. Reviewed on: 6th May 2026

Easy to set up after doing that, it's worry free

Easy to set up after doing that, it's worry free Reviewed on: 6th May 2026

Extremely helpful easily done online spoke to someon...

Extremely helpful easily done online spoke to someone once on the phone and they were also Extremely helpful and understanding no stress sorted everything out for me now im not stressed and im happy knowing they've sorted it all out for me Reviewed on: 6th May 2026

In control not out of control anymore.

In control not out of control anymore. Reviewed on: 6th May 2026

Very open people who don’t judge just help.

Very open people who don’t judge just help. very knowledgeable and clearly helped me work through my available options Reviewed on: 6th May 2026

We have been with step change for many years they ha...

We have been with step change for many years they have help literally from the first day and have always been there for us and have been a great relief and took the stress and worry away almost straight away with Thier advice Reviewed on: 6th May 2026

Very quick assistance and makes it very simple

Very quick assistance and makes it very simple Reviewed on: 6th May 2026

Good customer service and helpful advisor

Good customer service and helpful advisor Reviewed on: 6th May 2026

Cant thank them enough.

Cant thank them enough. Excellent people, helped me turn my life around. Reviewed on: 6th May 2026

I have peace of mind ever since I was introduced to...

I have peace of mind ever since I was introduced to StepChange Reviewed on: 6th May 2026

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