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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Absolutely brilliant have removed all my stress from...

Absolutely brilliant have removed all my stress from dealing with creditors Reviewed on: 11th May 2026

From the first phone call the advisor put me at ease...

From the first phone call the advisor put me at ease fantastic service Reviewed on: 11th May 2026

Helpful advice

Helpful and kind people with all aspects of your concerns. Reviewed on: 11th May 2026

An incredible charity

Non-judgemental, helpful, supportive and took the weight of the world off my shoulders. Reviewed on: 11th May 2026

Excellent customer service and extremely good at sor...

Excellent customer service and extremely good at sorting and setting up my debt management plan so I can finally get back on track with my debts would highly recommend Reviewed on: 11th May 2026

Great organisation and they are doing amazing work

Great organisation and they are doing amazing work Reviewed on: 11th May 2026

Very good experience .

Very good experience . Listening ears. Made me feel real comfortable letting me know they’re there to help people like me. I was very depressed and stressed out, but after contacting them. I was relieved and started being myself again. I even recommend people to Stepchange . Reviewed on: 11th May 2026

STEP CHANGE LIFESAVER

If you are serious about getting your life together again, step change, debt, advice will help you take the pressure off. Then you can begin to rebuild not just your economics but also your self-respect, in the series with a tear in my eye. I am so grateful to step change, and I would advice anyone in a debt crisis to get on board. Reviewed on: 11th May 2026

Cannot recommend them enough!

Cannot recommend this company enough. A huge weight has been lifted off my mind since they took over the handling of my debts. It can feel both overwhelming and embarrassing when we have debts but every member of staff i have spoken too since first arranging my debt management plan years ago has been very understanding and professional without being patronising. If you find yourself with unbearable debts, no matter the amount, just give them a call. You will be eternally thankful that you did! Reviewed on: 11th May 2026

I was really struggling trying to get my debts paid...

I was really struggling trying to get my debts paid off but StepChange were so incredibly helpful. They talked me through my options with no judgement and helped me set up a manageable payment that I could comfortable afford. Once a plan is in place there is the option to update them with any changes to income and to seek for assistance along the way. This charity has allowed me to breath easy and enjoy life again! Reviewed on: 11th May 2026

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