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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

StepChange helped me a lot

StepChange helped me a lot during a very stressful time. They guided me through the whole process of dealing with my debts and explained everything clearly. I never felt judged, and they made things much easier to manage. Their support and advice helped me get back on track financially. I’m very grateful for all their help and would definitely recommend them. Reviewed on: 11th May 2026

Thank you Step Change

I was overwhelmed by the amount of debt I was in it seemed hopeless. However the staff at Step Change were kind and patient. Never judged and I Will be debt free within the next 6 months. I cannot thank you all enough. Reviewed on: 11th May 2026

I was struggling with my credit card.

I was struggling with my credit card. So StepChenge solved my problem, and I'm very grateful. Reviewed on: 11th May 2026

Very helpful and understanding.

Very helpful and understanding. Helped with my needs Reviewed on: 11th May 2026

Absolutely brilliant have removed all my stress from...

Absolutely brilliant have removed all my stress from dealing with creditors Reviewed on: 11th May 2026

From the first phone call the advisor put me at ease...

From the first phone call the advisor put me at ease fantastic service Reviewed on: 11th May 2026

Helpful advice

Helpful and kind people with all aspects of your concerns. Reviewed on: 11th May 2026

An incredible charity

Non-judgemental, helpful, supportive and took the weight of the world off my shoulders. Reviewed on: 11th May 2026

Excellent customer service and extremely good at sor...

Excellent customer service and extremely good at sorting and setting up my debt management plan so I can finally get back on track with my debts would highly recommend Reviewed on: 11th May 2026

Great organisation and they are doing amazing work

Great organisation and they are doing amazing work Reviewed on: 11th May 2026

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