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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

PEACE OF MIND

Was really stressed& worried about my situation , after having conversations with StepChange advisers i felt like the weight of the world had been lifted off my shoulders ,they were so supporting& have been ever since always reassuring me if I ever have to call them for advice leaving me with peace of mind Reviewed on: 9th May 2026

Contacting StepChange was the best thing iv ever done .

Contacting StepChange was the best thing iv ever done . the help and support you get is second to none . Amazing people Reviewed on: 9th May 2026

I was in debt

I was in debt with what I thought was nowhere to turn and then I found Step Change. I discussed my debt problems with them and I was given new hope that everything will be sorted. It has taken a few years but I will be debt free in 2 months thanks to the advice and guidance given by Step Change. Reviewed on: 9th May 2026

Worry Free

Stepchange helped me to be able to carry on my life without the worry of debt. They contacted the companies I owed money to directly to inform them of what the monthly payments would be so I didn't have to. Reviewed on: 9th May 2026

Excellent service and always kept up to date

Excellent service and always kept up to date Reviewed on: 9th May 2026

Thank you made me peace of mind .

Thank you made me peace of mind . Before I contact you about my financial situation I was worried about my future. Reviewed on: 9th May 2026

Excellent service

Excellent service - very helpful. Reviewed on: 9th May 2026

Best guidance

Best guidance around. Solved so many problems. Reviewed on: 9th May 2026

Very helpful and help put my mind at rest

Very helpful and help put my mind at rest Reviewed on: 9th May 2026

From the start they were supportive, helped me

From the start they were supportive, helped me set up my DMP - Debt Management Plan, i didn't feel judged. i was so embarrassed of the mess i had got into, but they helped me work through it and contacted the companies i owed money too. I got a cooling off period so i couldn't be contacted - i was able to breathe again. i will be paying back for a few years yet, but i do have an end date and i feel more in control and able to budget properly to prevent me from getting into debt again in the future. they regular update my DMP and if there are any changes, such as reduce hours at work or anything, they quickly and easily adjust my budget with me to make sure its affordable. Reviewed on: 9th May 2026

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