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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16759 reviews)

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4.95

Based on 16,759 reviews, last reviewed 14th May 2026

98250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just really helpful. Just really helpful. Took away a lot of the stress I was having. Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16759)

From struggling to sleep as so no way out - to be in...

From struggling to sleep as so no way out - to be ing given hope and to see a light at the end of tunnel, that’s how l can describe your help. Reviewed on: 13th June 2025

Lots of worry gone

Took all the worry of my debts away making one affordable monthly payment which I could manage .The team were great at the time giving me lots of advice on how to handle my debt thanks to them nearly debt free now. Reviewed on: 13th June 2025

Straightforward, sympathetic and efficient service

Straightforward, sympathetic and efficient service Reviewed on: 13th June 2025

They have been wonderful and grateful for their serv...

They have been wonderful and grateful for their services to handle my debts Reviewed on: 13th June 2025

Life changer

They take a weight off your mind , also peace of mind , they are a life changer Reviewed on: 13th June 2025

Brilliant with people

It was very easy to contact them and they made me feel at ease and comfortable, no hassle to them at all. Reviewed on: 13th June 2025

Great experience

Great experience start to finish Reviewed on: 13th June 2025

I am very grateful for your help and support, effect...

I am very grateful for your help and support, effective, humane and perfect in every way. Reviewed on: 13th June 2025

Help at Hand

Excellent advice, always happy to help and if any problems Reviewed on: 12th June 2025

You literally saved my life !

You literally saved my life !! After a long drawn out divorce I was left a single parent of 3 and the debts from the divorce cost plus more were overwhelming for me and I couldn’t think of a way out. Also not being able to have anymore ‘credit’ has helped me re-train my spending habits. Reviewed on: 12th June 2025

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