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StepChange: Debt advice reviews

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4.95
Based on 16,760 reviews, last reviewed 14th May 2026
98300% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

There to help when you need it. I got to a very dark place and needed urgent help. My daughters convinced me that Stepchange could provide a solution. Thankfully I followed their adv... Read more Reviewed on: 14th May 2026
Jon Bass's avatar
Jon Bass

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16760)

Happy Days

4
Best we’ve ever tried. Great value and very friendly to talk to and deal with. Reviewed on: 13th June 2025
Willy's avatar
Willy

From struggling to sleep as so no way out - to be in...

5
From struggling to sleep as so no way out - to be ing given hope and to see a light at the end of tunnel, that’s how l can describe your help. Reviewed on: 13th June 2025
Caroline N's avatar
Caroline N

Lots of worry gone

5
Took all the worry of my debts away making one affordable monthly payment which I could manage .The team were great at the time giving me lots of advice on how to handle my debt thanks to them nearly debt free now. Reviewed on: 13th June 2025
Andy's avatar
Andy

Straightforward, sympathetic and efficient service

5
Straightforward, sympathetic and efficient service Reviewed on: 13th June 2025
Sunshine's avatar
Sunshine

They have been wonderful and grateful for their serv...

5
They have been wonderful and grateful for their services to handle my debts Reviewed on: 13th June 2025
Daphne's avatar
Daphne

Life changer

5
They take a weight off your mind , also peace of mind , they are a life changer Reviewed on: 13th June 2025
Gillian Morriss's avatar
Gillian Morriss

Brilliant with people

5
It was very easy to contact them and they made me feel at ease and comfortable, no hassle to them at all. Reviewed on: 13th June 2025
Estelle Walton 's avatar
Estelle Walton

Great experience

5
Great experience start to finish Reviewed on: 13th June 2025
Michelle's avatar
Michelle

I am very grateful for your help and support, effect...

5
I am very grateful for your help and support, effective, humane and perfect in every way. Reviewed on: 13th June 2025
K's avatar
K

Help at Hand

5
Excellent advice, always happy to help and if any problems Reviewed on: 12th June 2025
Janet fleming's avatar
Janet fleming

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