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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Excellent

StepChange I found were professional, thorough, extremely helpful and take control of a situation that seems to be spiraling out of your control. Reviewed on: 9th May 2026

After getting advice from other DMP companies and le...

After getting advice from other DMP companies and learning how much interest I would have to pay, my friend told me about Stepchange. Easy to contact, everything via email and online submissions which was my preference. Great advice. Literally saved my bacon and I couldn’t recommend them enough! Reviewed on: 9th May 2026

Very helpful and understanding my situation and list...

Very helpful and understanding my situation and listened to my concerns. And have a plan in place to help sort it out. Highly recommended to use them very good at what they do Reviewed on: 9th May 2026

Helpful and stress free

They value that you should be able to cover you essential needs first and then work from there.. even know the calculation seem off because if your on benefits money is received every 4 weeks. Reviewed on: 9th May 2026

Very helpful staff and polite staff friendly

Very helpful staff and polite staff friendly Reviewed on: 9th May 2026

I I didn’t no which way turn with my dept then a fri...

I I didn’t no which way turn with my dept then a friend told me about step change . It the best thing I did contacting them . I have gone in to tell other people about step change . All round excellence. Reviewed on: 9th May 2026

Escaping debt through financial coercion

In 2024, I got out of a financial coercive relationship. My partner had goaded me into gettting loans and shopping on a popular online catalogue. I was in a huge amount of debt and reached out to StepChange. They gave me the advice I needed and now I'm on a debt management plan and it has taken all of the worry off my shoulders. I now have better control of my finances and can even afford the odd treat for myself. I can't recommend them enough! Reviewed on: 9th May 2026

Great Service

always have been good to talk with, and quick problem solving team ..excellent Reviewed on: 9th May 2026

Help is out there!

The customer service is excellent, they are understanding and very helpful and sort your needs to suit your budget, which relieves the stress. Reviewed on: 9th May 2026

Help when needed...

when I was having trouble a few years ago your staff were extremely helpful and I would still have been a terrible place without their help Reviewed on: 9th May 2026

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