Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

View other StepChange products

4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I have been with step change the last 3 years and th...

I have been with step change the last 3 years and they helped me change my life, sympathic helpful and will always try to help you with the best solution Reviewed on: 8th May 2026

All communication really clear and explained .

All communication really clear and explained . All options given . Extremely easy to set up and use . Reviewed on: 8th May 2026

Stepchange helped me to manage my finances and took...

Stepchange helped me to manage my finances and took the strength and worry away Reviewed on: 8th May 2026

Well if your looking at getting advice on your debts...

Well if your looking at getting advice on your debts I can not recommend Stepchange enough for there honest impartial advice and help working with creditors to find a suitable plan to help get things back on track. They also won’t charge for there service which really helps when your already in debt. If you are considering talking to them I say go for it. Reviewed on: 8th May 2026

I was In debt as my boyfriend passed away , so I had...

I was In debt as my boyfriend passed away , so I had to go get help stepchange saved my life , they put all my debts together , and they are so helpful and kind , they are very sincere and helped my sort out all debts , stopped all interest , and I feel better in myself now , as no stress , thank you so much , anyone who needs help just go to them they are amazing , x Reviewed on: 8th May 2026

Financial helpful service

Very helpful and understanding staff . Reviewed on: 8th May 2026

Contact via email was perfect, I didn't want to be...

Contact via email was perfect, I didn't want to be repeating myself over and over. Their messages are always reassuring. Thank you, isn't enough. Reviewed on: 8th May 2026

Stepchange Will Help You Become Debt Free Again

Step change have totally transformed our finances over the past ten years, helping us back to a position that we’re both comfortable dealing with money issues once more. Please done hesitate in contacting them, they’re so friendly and immediately put you at ease then work out a suitable plan to put all your debts to the back of your mind. We have seen our five figure sum of debt shrink to just three figures. If you want to get back on track, sleep more easily and be able to open and read letters once again, then contact them ASAP Reviewed on: 8th May 2026

Very professional helpful and efficient would recomm...

Very professional helpful and efficient would recommend Reviewed on: 8th May 2026

Dont be put off by the initial online forms.

Dont be put off by the initial online forms. It is the best thing I have done to help me with my debts. I do 1 monthly payment and stepchange do the rest. Reviewed on: 8th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub