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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

An excellent organisation

Stepchange saved my life. They helped analyse my debts and budget, prepared a plan which they put to the debtors.They are sympathetic and not judgemental. Reviewed on: 8th May 2026

Staff very informative and helpful.

Staff very informative and helpful. Reviewed on: 8th May 2026

brilliant.

It’s a free service provided by an organisation and people who know how support anyone in debt. It has basically saved my mental health and quality of life. I will be debt free in 6 months and I can’t believe it. Thankyou StepChange you are life savers. Reviewed on: 8th May 2026

Stepchange are a life saver

Stepchange has made my life so much easier, I am not stressing when demands are coming through the door. Stepchange are very professional and its so easy to check your balances online. They do not judge you either Reviewed on: 8th May 2026

We have been customers of Step Change for many years...

We have been customers of Step Change for many years now. They have been very supportive when we needed their help and we’re beginning to see light at the end of the tunnel, thanks to their support Reviewed on: 8th May 2026

Lost & Rescued

I was in an awful position and Step Changehelped me to sort myself out. I had a young child and could not have been saved without Step Change. Reviewed on: 8th May 2026

I (almost) feel normal again

They lift the ‘shame, embarrassment and sleepless nights’ from the first call.. Reviewed on: 8th May 2026

Excellent service always there to help

Excellent service always there to help Reviewed on: 8th May 2026

Easy to access the debt advice online and complete t...

Easy to access the debt advice online and complete the required forms. Helpful, quick response. Reviewed on: 8th May 2026

Good but bad

Extremely difficult to get hold of in the telephone. Completed online review which calculated the wrong payment. Reviewed on: 8th May 2026

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