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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Excellent

Easy to apply, friendly customer service Reviewed on: 23rd May 2025

Be Debt free

Was very low and very worried how i managed to be in debt for over £20,000 felt really awful and kept giving money away to someone. One of my creditors suggested Stepchange,it took me 10 years but i never looked back It was hard only at first Stepchange were very supportive and gave me a plan and gave me my life back,I cant thank them enough. Would thoroughly recomend to anyone. Reviewed on: 23rd May 2025

My annual review

The advisor was very patient and helpful. I get very nervous when i do my yearly review, Chloe put me at ease while dealing with my review. Reviewed on: 23rd May 2025

I was in to deep, like treading water, whilst drowning.

I was in to deep, like treading water, whilst drowning. This lot got me out of the deep water. With regular payments I'm nearly on the shore, that will be nice. Reviewed on: 23rd May 2025

Great job

Great place and people they go above and beyond Reviewed on: 23rd May 2025

I was worrying every time bills came in.

I was worrying every time bills came in. Talking to stepchange helped with the worries and the staff so helpful and seemed to really care. Reviewed on: 23rd May 2025

just phone and there is help and hope

gutted to find us at this point and were to go lady at the end of the phone calmed me and talked everthing through our journey there is life at the end of the tunnel Reviewed on: 23rd May 2025

Fantastic Service

From the first point of contact, StepChange have been extremely supportive, understanding, friendly, caring and helpful. A very non-judgemental company that truly wishes to deliver the best form of compassionate advice and resolution. Reviewed on: 23rd May 2025

An affordable way to get out of debt

My husband and I were left in debt due to family circumstances. The worry and stress was overwhelming but thanks to StepChange Debt Management we were able to come to an affordable arrangement to pay off the debt over the years with the Creditors, this took away the stresses and strains of worry and StepChange also provided advice and support to get us back on our feet and leaving us debt free. Reviewed on: 23rd May 2025

A lovely bunch

I was referred to these lovely team during a bad episode and they really helped with budgeting, organising and made it as stressless as they could. I have been falling back a bit with the review but they are giving me a gentle reminder it needs doing. The only thing I will say is getting in contact with you by phone is quite difficult. Reviewed on: 23rd May 2025

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