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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Found StepChange to be helpful and efficient in my d...

Found StepChange to be helpful and efficient in my dealings with them Reviewed on: 31st May 2026

An invaluable service

Highly Reccommended. Very helpful. Reviewed on: 31st May 2026

Life saver.

I was struggling with debt, working more to try to catch up until I suffered a breakdown. Then I found Stepchange and I am so glad I did Reviewed on: 31st May 2026

Don’t know what I would’ve than without their help

Very helpful, no judgement…once sorted I could breath again …. Reviewed on: 31st May 2026

Found StepChange absolutely fantastic and supportive.

Found StepChange absolutely fantastic and supportive.I am now debt free after paying my debt with your help thanks Reviewed on: 31st May 2026

Being with step change changed myself and my family...

Being with step change changed myself and my family day to day life, was able to move on and pay all my house hold bills especially my mortgage, to be to keep a roof over my family’s head, also to be able to sleep at night, which was making me very poorly. I will never be able to thanks these people enough Reviewed on: 31st May 2026

Stress buster

They have a relatively straight forward process and are able to disentangle complex debts into a single sustainable repayment plan. Massive reduction in stress. Reviewed on: 31st May 2026

Absolute life saver.

Absolute life saver. Really helped me turn my life around Reviewed on: 31st May 2026

Excellent Helped me sort all my debts out and I was...

Excellent Helped me sort all my debts out and I was able to sleep at night knowing all my debts are going paid on time. Reviewed on: 31st May 2026

I had to use step change when I was financially abused.

I had to use step change when I was financially abused. Not only did they help me get my finances sorted, they also helped me get help from Victim Support. Reviewed on: 31st May 2026

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