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StepChange: Debt Management reviews

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4.95
Based on 14,708 reviews, last reviewed 7th Sep 2025
98% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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Latest highest rating:

4

Supportive staff They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decisio... Read more Reviewed on: 7th September 2025
Joyce Armantrading's avatar
Joyce Armantrading

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14708)

Very kind and understanding staff that dealt with me...

5
Very kind and understanding staff that dealt with me at my lowest emotionally and suffering mental health Reviewed on: 9th June 2025
Janette Heys's avatar
Janette Heys

All ways approachable and non-judgemental.

5
All ways approachable and non-judgemental. Reviewed on: 9th June 2025
Comfort L's avatar
Comfort L

Debt advice

5
From start to finish, they made everything so much easier to handle, all i did was fill in a few questions and they made what was an extremely stressful time for me. My journey with step change are always knowledgeable and took my feelings into consideration.I was so worried about things! I was pleasantly surprised by my whole experience, and I would like top thank them from the bottom of Reviewed on: 9th June 2025
Gillian 's avatar
Gillian

It’s a new rebirth.

5
I don’t felt alone with my problems . Reviewed on: 9th June 2025
Jose M's avatar
Jose M

Best thing I did was get in touch .

5
Once you get in contact about your debt it's a big start, they are there to help you not judge you & that's exactly what they did for me. Not wanting to open your mail or answer your door was the biggest problem, step change turned my life around, I had got into a hole I couldn't get out of & couldn't make ends me & they changed all that for me when I entered all the information. It was a big lift & it literally changed my life for the better me . I am still paying monthly payments & managing .It was the biggest decision I had to make , and the best one I have ever taken in my life . And I am a better me with a big weight lifted . And I got step change to thank for that . If you get into debt the best advice is not to ignore it , I did for too long ? Get help it's what I did eventually and I am very grateful for their help . Reviewed on: 9th June 2025
K Thomas 's avatar
K Thomas

Is never easy to admit you’re struggling especially...

5
Is never easy to admit you’re struggling especially financially. I’m grateful for the service I received. I appreciate the help I was given Reviewed on: 8th June 2025
Jill D's avatar
Jill D

Easy and efficient

5
I only had to update my budget and set a new repayment plan, so it was very easy and efficient. Reviewed on: 8th June 2025
David P's avatar
David P

It has given a big relief and peace of mind

5
It has given a big relief and peace of mind Reviewed on: 8th June 2025
ESTHER 's avatar
ESTHER

Top service

5
Cant't thank you Step Changes enought for all help and assistence. During my DMP I was receiving regular updates also had an offer from one of the creditors which saved me some money. Reviewed on: 8th June 2025
Michael O's avatar
Michael O

Lifesaver

5
I was deep in debt, lost in space, didn't know a way out then came across StepChange by accident. They have given me peace of mind. I am getting back on track, slowly paying off my debts without worry. Reviewed on: 8th June 2025
Janet Uluivuya's avatar
Janet Uluivuya

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