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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

They helped me through a very rough patch and found...

They helped me through a very rough patch and found a solution that has worked for me Reviewed on: 30th May 2026

I would not manage without their help, they are exce...

I would not manage without their help, they are excellent people ,who help me through my hardship Reviewed on: 30th May 2026

The right advice at the right time, always responsiv...

The right advice at the right time, always responsive, you don't feel alone Reviewed on: 30th May 2026

It was a very supportive experience.

It was a very supportive experience. I was treated with dignity and respect Reviewed on: 30th May 2026

Under therapy and have stage 4 cancer treatment so c...

Under therapy and have stage 4 cancer treatment so cognitive function dur to treatments and medicine ruined my financial status however stepchange took a load off my mind and I continue to pay monthly as in and out of hospital regularly so 10/10 Reviewed on: 30th May 2026

Helpful, understanding and supportive agents, put my...

Helpful, understanding and supportive agents, put my mind at ease and stopped the worrying of debt . Compassionate and helpful, very knowledgable of products available to clients, been with the charity for a while now and almost completed my plan , can’t thank the team enough Reviewed on: 30th May 2026

Have always helped when I've called.

Have always helped when I've called.Taken a massive weight of my shoulders with my outstanding debts Reviewed on: 29th May 2026

I was having a nervous breakdown with all the debts...

I was having a nervous breakdown with all the debts i had until i found Step Change. They have been a blessing and have taken all the stress and heartache i was experiencing. They have been a Godsend. Reviewed on: 29th May 2026

I have always had help with my issue and excellent s...

I have always had help with my issue and excellent service from stepchange Reviewed on: 29th May 2026

Contacting StepChange.

When contacting StepChange I’ve personally found them understanding, non judgmental, actually caring, constructive and proactive. They will talk you through the stages to deal with your debt and advise the best solutions. I feel it’s a brilliant serve. Reviewed on: 29th May 2026

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