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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14660 reviews)

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4.95

Based on 14,660 reviews, last reviewed 23rd Jun 2025

167900% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange Review It clearly is not a nice topic to have to face up to and deal with but StepChange made it so much easier by being helpful, considerate and also knowle... Read more Reviewed on: 23rd June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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StepChange Debt Management reviews (14660)

Very helpful

Very helpful and easy to use would recommend Reviewed on: 8th June 2025

Peace of mind.

I have been supported by stepchange for over 12 years, throughout which they have been positive, approachable and clear in their advice and procedures. Reviewed on: 8th June 2025

great service :)

From day one to present step change have been great friendly understanding if we have a problem , always listens and helps us and gives us options and explains everything and gives update every month with regards to debt . Wish I come to them sooner a lot of stress trying to do it yourself . Reviewed on: 8th June 2025

Thank you Stepchange

When l have had to speak to one of the team they are knowledgeable, careing, none judgemental and eager to assist Reviewed on: 8th June 2025

Non judgemental and quick responses.

Non judgemental and quick responses. One of the hardest things I've ever done is acknowledging the situation I was in. Very clear communication and regular updates. Reviewed on: 8th June 2025

Life saving advice and practise

End of mortgage favourable terms and redundancy coincided with credit crunch. I was despondent about my future and had dark thoughts. Contacting StepChange was literally a lifesaver. A realistic workable, affordable plan was put in place and gave me an end date for my debts. Reviewed on: 8th June 2025

Stepchange has help us so much.

Stepchange has help us so much. All the agents have been so helpful and understanding. Reviewed on: 8th June 2025

I had to turn to StepChange a few years ago, they we...

I had to turn to StepChange a few years ago, they were brilliant, went through everything, explained what I needed to do and help me sort out my finances without any judgement. Reviewed on: 8th June 2025

Excellent service was in a very bad place and didn't...

Excellent service was in a very bad place and didn't know how iwas getting to get out of the situation I was in. They gave me all the advice I need and now I have a plan in place to be debt free. Highly recommended Reviewed on: 8th June 2025

When I had to give up nursing when the pandemic hit,...

When I had to give up nursing when the pandemic hit, I was in dire straits as I had been using my credit cards quite a lot. My income fell by 2/3rds, and my bank suggested I contact Stepchange. They helped me to prioritise my finances, reduce my outgoings and pay a little each month to pay off my credit cards. The people I spoke to at Stepchangewere empathic, non-judgemental and offered the advice I needed to make the change from not being able to see way out of my debt, to handling it and not having to worry about it so much. Each year we do a review and make sure I am still able to afford the payments. Reviewed on: 8th June 2025

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