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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,672 reviews, last reviewed 5th Aug 2026
65% increase in 5 star reviews
in the past 90 days
29% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026
Anne C's avatar
Anne C

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18672)

Stepchange saves your life!

4
I have been so lucky to get the help I needed when I was so close of losing my mind, and by reaching out to Stepchange it actually saved me and I would forever be so grateful! I would recommend it to anyone Stepchange doesn’t just sorting out your money problems it actually saves your life.” Reviewed on: 31st May 2026
Virgil cojocariu's avatar
Virgil cojocariu

Stepchange changed my life.

5
Stepchange changed my life. I cant emphasise how my financial outlook altered after joining Stepchange Reviewed on: 31st May 2026
Ally's avatar
Ally

My experience with StepChange was positive.

5
My experience with StepChange was positive. The advice provided was clear, professional, and easy to understand. I felt supported throughout the process, and the information helped me better understand my options. The service was straightforward to use, and I would recommend it to anyone seeking debt advice. Reviewed on: 31st May 2026
Alex's avatar
Alex

My sincere thanks to Stepchange.

5
With our the help and advice from Step change I really don't know what I would have done. After the unexpected death of my husband and soon after losing my job I was at my wits end. I couldn't see a way out of things with my rent, bills and day to day living. I saw the advert for step change I took a big breath and gave them a call and was able to sleep for the first time in a long time. Thank you. Reviewed on: 31st May 2026
Barbara's avatar
Barbara

Extremely helpful staff going through everything ste...

5
Extremely helpful staff going through everything step by step. I’m very happy with there services and Knowledge, helping me to sort out my finances. I would totally recommend Step change to someone. Reviewed on: 31st May 2026
Dave W's avatar
Dave W

Due to a difficult financial situation, I decided to...

5
Due to a difficult financial situation, I decided to use their services, and I was not disappointed. I reached out because I was struggling with debt, and they truly helped me get back on my feet. I only have two months left until I am completely debt-free, and that means a lot to me. Reviewed on: 31st May 2026
Katarzyna. Wilkes's avatar
Katarzyna. Wilkes

StepChange changed my life

5
I started working with StepChange several years ago. They recommended a DMP as the best product for my situation and with their help I have almost paid off all of my debts. They have also been very flexible and helpful whenever my circumstances have changed. With one call I have been able to sort everything out everytime I've needed help or clarification. The customer service has always been friendly and knowledgeable without a long time on hold too. I would recommend StepChange to anyone who feels like they can't face tackling their debt. I felt that way too, but StepChange have helped me change my life. Reviewed on: 31st May 2026
Alex Gray's avatar
Alex Gray

Very good, was very stressed and worried about debt,...

5
Very good, was very stressed and worried about debt, being hounded by creditors at all hours of day and night and now have peaceful life again. Made mistake of taking loans I couldn't pay back and spiralled into more and more debt and the loan companies were very insistent on pressuring me to come up with money I did not have. Reviewed on: 31st May 2026
Tony Shipley 's avatar
Tony Shipley

My experience i was very helpful to reduce my stress...

5
My experience i was very helpful to reduce my stress and storyline for my life . Reviewed on: 31st May 2026
Malick 's avatar
Malick

Your customer service very good, but just when you c...

4
Your customer service very good, but just when you call you need to wait for a long time most of the staff are very helpful Reviewed on: 31st May 2026
Kwai wetton's avatar
Kwai wetton

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