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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

StepChange has changed my life.

From my very first contact with the StepChange Debt Advice Service, I was treated with the utmost curtesy and respect and even though initially I was very nervous talking to someone about my financial problems, I was never made to feel that I was to blame for getting myself into financial difficulties and that I should have managed my finances better. The advisors have been so helpful and kind and I quickly felt at ease. They asked questions and offered solutions to my problems and worked out a repayment scheme to make it easier to repay my debts to my creditors. I can't recommend them enough to anyone who is struggling with debts and I thank them whole heartedly for their help and advice. Reviewed on: 31st May 2026

Amazing FREE advisors

The team really took my financial burden off my shoulders and gave me the best possible solution to manage my finances. Reviewed on: 31st May 2026

contacted StepChange and with in a short time a plan...

contacted StepChange and with in a short time a plan was put forward the team never judged very positive Reviewed on: 31st May 2026

It was a great start being on step change as there i...

It was a great start being on step change as there is no fee and it's easy and hassle free process as I had used online platform for my details. Reviewed on: 31st May 2026

Life now sorted

Once I had contacted Step Change I was able to feel more in control of my finances. They were very helpful and non judgemental. Everyone very pleasant to talk with. Reviewed on: 31st May 2026

Am very Grateful for all the support from any member...

Am very Grateful for all the support from any member of staff who I have spoken too,I helping me to achieve the best goals of settling up my DMP you I will be able to clear my debts. Thanks very much and God richly bless all the team. Reviewed on: 31st May 2026

They was sooooo helpfull with all my money worrys.

They was sooooo helpfull with all my money worrys.. they saved my life.. please dint struggle with debt..stepchange changed my life Reviewed on: 31st May 2026

there are no word’s enough to express how grateful e...

tjere are no word’s enough to express how grateful enough to be with stepchage Reviewed on: 31st May 2026

Very friendly and professional service which was a b...

Very friendly and professional service which was a big heip Reviewed on: 31st May 2026

Customer service is great and when I speak on the te...

Customer service is great and when I speak on the telephone to a person they are so helpful and friendly always there to help you. Reviewed on: 31st May 2026

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