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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

An invaluable service

Highly Reccommended. Very helpful. Reviewed on: 31st May 2026

Life saver.

I was struggling with debt, working more to try to catch up until I suffered a breakdown. Then I found Stepchange and I am so glad I did Reviewed on: 31st May 2026

Don’t know what I would’ve than without their help

Very helpful, no judgement…once sorted I could breath again …. Reviewed on: 31st May 2026

Found StepChange absolutely fantastic and supportive.

Found StepChange absolutely fantastic and supportive.I am now debt free after paying my debt with your help thanks Reviewed on: 31st May 2026

Being with step change changed myself and my family...

Being with step change changed myself and my family day to day life, was able to move on and pay all my house hold bills especially my mortgage, to be to keep a roof over my family’s head, also to be able to sleep at night, which was making me very poorly. I will never be able to thanks these people enough Reviewed on: 31st May 2026

Stress buster

They have a relatively straight forward process and are able to disentangle complex debts into a single sustainable repayment plan. Massive reduction in stress. Reviewed on: 31st May 2026

Absolute life saver.

Absolute life saver. Really helped me turn my life around Reviewed on: 31st May 2026

Excellent Helped me sort all my debts out and I was...

Excellent Helped me sort all my debts out and I was able to sleep at night knowing all my debts are going paid on time. Reviewed on: 31st May 2026

I had to use step change when I was financially abused.

I had to use step change when I was financially abused. Not only did they help me get my finances sorted, they also helped me get help from Victim Support. Reviewed on: 31st May 2026

I was in really bad debts situation and was paying a...

I was in really bad debts situation and was paying a company to deal with it and taking a good commission out of my monthly payment.when I found out about stepchange it was such a relieve all clear and full of advice.thank you for your help because it is not easy when your full of debts Reviewed on: 31st May 2026

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