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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (11165 reviews)

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4.96

Based on 11,165 reviews, last reviewed 21st Nov 2024

92% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange have helped all along with my debts, take... Stepchange have helped all along with my debts, taken all my worries away and i know they are there if i need them, thank you. Reviewed on: 21st November 2024

Latest lowest rating:

1

Above and beyond help 101% I got into alot of debt and was struggling with keeping up with it and then I found Stepchange and they have been a blessing, with all the chaos with ... Read more Reviewed on: 20th May 2024

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (11165)

Fantastic organisation and DMP very useful for me

I came across StepChange in 2017 when I was unemployed and had significant debt. I spoke to a rep and informed them of my situation and how I was unable to apply for bankruptcy due to my intended career. They were very helpful on the call and introduced me to DMP. I started with very small monthly payments whilst unemployed and this went up when I got a job or promotion. I got a default on my account which lasted for 6 years but I was fine with that because the DMP meant I didn’t have to worry too much about money. I made my final payment recently and although it was a long journey. I’m glad it’s been dealt with. Would highly recommend StepChange and their DMP process Reviewed on: 18th May 2024

After initial contact I left the first phone convers...

After initial contact I left the first phone conversation from a feeling of loss not knowing where to turn and ended up with the massive weight of debt and no resolution removed from my shoulders once StepChange took on the debts and contacted the creditors to plan out an acceptable payment plan. Truly life saving organisation. Reviewed on: 18th May 2024

Life changing help when needed.

We had built up debt steadily over several years. Step Change helped us to honestly assess our incoming and outgoings. They helped us to stop paying interest on those debts. The phone calls from debtors stopped. It has taken years but we have steadily and affordably repayed our debts. We will be debt free (apart the mortgage) in less than a year. We cannot speak highly enough and would highly recommend using Step Change to anyone. No intrusive phone calls, realistic budgets and always someone to speak to. Reviewed on: 18th May 2024

I was really struggling with my finances, when I cal...

I was really struggling with my finances, when I called step change they went through everything and took the time with me to sort it and give me the best advice for my circumstances. So much pressure and stress was relieved from dealing with them. I could not have done it without them. Staff are always warm and helpful nothing ever to much and never feel judged for my circumstances. Reviewed on: 18th May 2024

if you listen to their advice you WILL see the light...

if you listen to their advice you WILL see the light at the end of the scary tunnel of debt. I can't thank them enough. Just be honest with them and yourself. Reviewed on: 18th May 2024

Very helpful and not judgemental with regards to mon...

Very helpful and not judgemental with regards to money situation Reviewed on: 18th May 2024

I was over 20,000 pound in debt and I couldn’t sleep...

I was over 20,000 pound in debt and I couldn’t sleep at night with the worry, but they helped me put my debt into payments I could afford. Reviewed on: 18th May 2024

Empathetic, respectful and knowledgeable.

Every representative I have spoken to, have been empathetic, respectful and knowledgeable. I am able to see a future now, thanks to their help. Reviewed on: 17th May 2024

Been helpful and supportive

Been helpful and supportive , I have managed so far to keep up with the payments and happy to clear my debt Reviewed on: 17th May 2024

Stepchange is a life changing company

Stepchange were a life changing company in regards to financial help. I had a Director level position within a company that had a multi million pound turnover, I was also racing as a semi-proffetional triathlete. Due to over training and a huge work load I contracted meningitis and was left learning to read, write and function in society again. I suffered from post traumatic asperger's and lost control of my personal financial management by running up depts on my credit cards and overdraft facilities. I managed this for over 8 years but struggled. I eventually spoke with my wife about my issues and we contacted Stepchange who were very understanding, confidential, helpful and reduced my monthly payments of around £1000 to £200 via a depth management plan that all of my creditors were onborad with. I cannot recommend Stepchange enough and I am certain they can help you know matter your situation. Reviewed on: 17th May 2024

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