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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18084 reviews)

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4.92

Based on 18,084 reviews, last reviewed 28th May 2026

161750% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Without the support of Step Change I don’t think I c... Without the support of Step Change I don’t think I could have tackle my dent problems and felt safe to do so Reviewed on: 28th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18084)

Very positive and helpful people.

Very positive and helpful people. Explained everything clearly. Always available to assist. Excellent customer service and they turned my life around. Reviewed on: 27th May 2026

Stepchange thank you

The people that work for Stepchange are extremely helpful, patient, understanding and friendly. I dont know how I would survive without them. Thank you so much for getting my life back on track. Reviewed on: 27th May 2026

Excellent very friendly and helpful

Excellent very friendly and helpful Reviewed on: 27th May 2026

An extremely helpful organisation - for those in dir...

An extremely helpful organisation - for those in dire straits. They are patient, clear and concise, everything was very straightforward. Reviewed on: 27th May 2026

Very good clear help, managing money is much better...

Very good clear help, managing money is much better now Reviewed on: 27th May 2026

No more sleepless nights.

Many years ago I lost my job because of 9/11 I ended up in terrible debt, worry couldn't sleep , then I contacted the Step Change people for help and advice, they put my mind at ease straight away, advised me what to do, sorted out a payment plan that I could afford at the time, long story short ,the staff was brilliant, none judgemental and helped me out enormously. Reviewed on: 27th May 2026

Life saver

It takes a while to get through to StepChange but when you do they are so helpful and make it all worth while to make life easier Reviewed on: 27th May 2026

Big thank you.

Big thank you. When my mental and physical health was taking me to the grave, Step change helped me, very kind and thoughtful. Reviewed on: 27th May 2026

I’m so happy with my experience. Now I sleep at night.

I was deep in debt with nobody to turn to, A family member told me about stepchange and it’s completely helped me so much it’s a massive weight of my shoulders. I can sleep so much better knowing that I have to pay an amount each month which leaves me with a bit more money than I had when I had all the debt issues. If you can contact stepchange, believe me it will take your worries away. Reviewed on: 27th May 2026

Very informative and helpful, answered my questions...

Very informative and helpful, answered my questions and explained the process in full. Helped us when help was needed. Reviewed on: 27th May 2026

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