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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

We have been customers of Step Change for many years...

We have been customers of Step Change for many years now. They have been very supportive when we needed their help and we’re beginning to see light at the end of the tunnel, thanks to their support Reviewed on: 8th May 2026

Lost & Rescued

I was in an awful position and Step Changehelped me to sort myself out. I had a young child and could not have been saved without Step Change. Reviewed on: 8th May 2026

I (almost) feel normal again

They lift the ‘shame, embarrassment and sleepless nights’ from the first call.. Reviewed on: 8th May 2026

Excellent service always there to help

Excellent service always there to help Reviewed on: 8th May 2026

Easy to access the debt advice online and complete t...

Easy to access the debt advice online and complete the required forms. Helpful, quick response. Reviewed on: 8th May 2026

Good but bad

Extremely difficult to get hold of in the telephone. Completed online review which calculated the wrong payment. Reviewed on: 8th May 2026

This was a very easy and comfortable start and has c...

This was a very easy and comfortable start and has changed my life for the better. I'm so grateful for this service for what it has done for me and many others. Reviewed on: 8th May 2026

I have full confidence and trust in service

I have full confidence and trust in service Reviewed on: 8th May 2026

As long as you have all your details.

As long as you have all your details. Navigating the application was simple. Felt all the pressure released once it was all set up. Reviewed on: 8th May 2026

Stepchange were a big help to me.

Stepchange were a big help to me when my debts felt overwhelming. They helped arrange with my debtors an affordable monthly repayment. Reviewed on: 8th May 2026

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