Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

View other StepChange products

4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

StepChange Debt advice reviews (14715)

Brilliant!

Brilliant! Helped me get things under control and for the first time in years I can see debt free light at the end of the tunnel. Customer service has always been really helpful, I've never felt judged by anyone and the fact I can do everything online really helps. Reviewed on: 23rd May 2025

Fantastic service

Fantastic service. Staff are helpful and understanding. Being a homeowner I didn't realise I had options that meant I was able to keep my house. A few years on and my circumstances have changed and am almost debt free. Reviewed on: 23rd May 2025

Amazing understanding and professional advise, when...

Amazing understanding and professional advise, when i was at my most vulnerable Reviewed on: 23rd May 2025

Exceptional customer service.

Exceptional customer service. Kind staff Reviewed on: 23rd May 2025

Excellent advse

Good practical advise straight forward help Reviewed on: 23rd May 2025

Dealing with debt is stressfull

Dealing with debt is stressful and overwhelming. From the first call to setting up the DMP was stress free and lifted a weight of our minds. Managing the creditors was made easy and manging our DMP is also easy through the StepChange portal. Staff are brilliant and experienced. Reviewed on: 23rd May 2025

I have added a debt to my management plan .

I have added a debt to my management plan . No one has contacted me. I am getting threatening letters from jacobs about possession Enforcement. Reviewed on: 23rd May 2025

They give you hope, care and want to help you .

Exceptional people, team , organisation! Reassuring, understanding, compassionate they change perspectives and help you find away through the debt maze.Most importantly StepChange gives you hope Reviewed on: 23rd May 2025

I was in debt didn't know what to do then a friend t...

I was in debt didn't know what to do then a friend told me about step change the first phone call with them they put me at ease set up a plan stop getting letters from debt collectors I pay each month and I was so glad I made that call Reviewed on: 23rd May 2025

Employees are friendly helpful knowledgable and resp...

Employees are friendly helpful knowledgable and respectful Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 3.95 from 18 reviews
Debt advice
from Business Debtline 0.00 from 0 reviews
Debt Management
from DFH Financial Solutions 3.67 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub