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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Stepchange Will Help You Become Debt Free Again

Step change have totally transformed our finances over the past ten years, helping us back to a position that we’re both comfortable dealing with money issues once more. Please done hesitate in contacting them, they’re so friendly and immediately put you at ease then work out a suitable plan to put all your debts to the back of your mind. We have seen our five figure sum of debt shrink to just three figures. If you want to get back on track, sleep more easily and be able to open and read letters once again, then contact them ASAP Reviewed on: 8th May 2026

Very professional helpful and efficient would recomm...

Very professional helpful and efficient would recommend Reviewed on: 8th May 2026

Dont be put off by the initial online forms.

Dont be put off by the initial online forms. It is the best thing I have done to help me with my debts. I do 1 monthly payment and stepchange do the rest. Reviewed on: 8th May 2026

An excellent organisation

Stepchange saved my life. They helped analyse my debts and budget, prepared a plan which they put to the debtors.They are sympathetic and not judgemental. Reviewed on: 8th May 2026

Staff very informative and helpful.

Staff very informative and helpful. Reviewed on: 8th May 2026

brilliant.

It’s a free service provided by an organisation and people who know how support anyone in debt. It has basically saved my mental health and quality of life. I will be debt free in 6 months and I can’t believe it. Thankyou StepChange you are life savers. Reviewed on: 8th May 2026

Stepchange are a life saver

Stepchange has made my life so much easier, I am not stressing when demands are coming through the door. Stepchange are very professional and its so easy to check your balances online. They do not judge you either Reviewed on: 8th May 2026

We have been customers of Step Change for many years...

We have been customers of Step Change for many years now. They have been very supportive when we needed their help and we’re beginning to see light at the end of the tunnel, thanks to their support Reviewed on: 8th May 2026

Lost & Rescued

I was in an awful position and Step Changehelped me to sort myself out. I had a young child and could not have been saved without Step Change. Reviewed on: 8th May 2026

I (almost) feel normal again

They lift the ‘shame, embarrassment and sleepless nights’ from the first call.. Reviewed on: 8th May 2026

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