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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Excellent service always there to help

Excellent service always there to help Reviewed on: 8th May 2026

Easy to access the debt advice online and complete t...

Easy to access the debt advice online and complete the required forms. Helpful, quick response. Reviewed on: 8th May 2026

Good but bad

Extremely difficult to get hold of in the telephone. Completed online review which calculated the wrong payment. Reviewed on: 8th May 2026

This was a very easy and comfortable start and has c...

This was a very easy and comfortable start and has changed my life for the better. I'm so grateful for this service for what it has done for me and many others. Reviewed on: 8th May 2026

I have full confidence and trust in service

I have full confidence and trust in service Reviewed on: 8th May 2026

As long as you have all your details.

As long as you have all your details. Navigating the application was simple. Felt all the pressure released once it was all set up. Reviewed on: 8th May 2026

Stepchange were a big help to me.

Stepchange were a big help to me when my debts felt overwhelming. They helped arrange with my debtors an affordable monthly repayment. Reviewed on: 8th May 2026

They have helped me get my debts under control!

They have helped me get my debts under control and have given me much needed peace of mind. My debt management plan was set up very quickly so payments could begin and no money is taken off by them which was the case when I was with another company. Looking forward to being debt free next year! Reviewed on: 8th May 2026

Stepchange are the absolute best!

Stepchange really helped me, they gave me clarity when I couldn’t see a way forward. They helped me focus on dealing with the financial mess I was in and reduced the stigma of debt helping me find a path and the confidence to take that path. Reviewed on: 8th May 2026

STEPCHANGE is easy helpful way to ease the problem o...

STEPCHANGE is easy helpful way to ease the problem of financial stress / debts . They help you work out a budget where all your debts are rolled into one affordable monthly payment . It can be done online or over the phone so you don’t have to face anyone so not so embarrassing. Easy to answer questions to help you be stress free . STEPCHANGE has given me my freedom back & I don’t have to worry quite so much they remind you when your payment is due & everyone including the creditors are happy because they are still getting their money back . Reviewed on: 8th May 2026

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