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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Stepchange are the absolute best!

Stepchange really helped me, they gave me clarity when I couldn’t see a way forward. They helped me focus on dealing with the financial mess I was in and reduced the stigma of debt helping me find a path and the confidence to take that path. Reviewed on: 8th May 2026

STEPCHANGE is easy helpful way to ease the problem o...

STEPCHANGE is easy helpful way to ease the problem of financial stress / debts . They help you work out a budget where all your debts are rolled into one affordable monthly payment . It can be done online or over the phone so you don’t have to face anyone so not so embarrassing. Easy to answer questions to help you be stress free . STEPCHANGE has given me my freedom back & I don’t have to worry quite so much they remind you when your payment is due & everyone including the creditors are happy because they are still getting their money back . Reviewed on: 8th May 2026

Great support for me and for my family.

Great support for me and for my family. Reviewed on: 8th May 2026

Best ever

So patience helpful calming supportive always helps ease my anxiety. I have many health issues and the have helped me so much. I really don't want to think where I would be now without them Reviewed on: 8th May 2026

Robbing Peter to pay Paul

Due to things beyond my control I got myself in a complete mess. I was robbing Peter to pay Paul each month and getting no where apart from being verybstressed and depressed I was reluctant and embarrassed to look for help I saw the advert for Stepchange and contacted them. I didn't even how to speak to anyone Since then I have felt myself relax I am back I control and my debt is going down..slowly but going down. If you are struggling and who isn't at the moment. Call, email or message and get some help Reviewed on: 8th May 2026

I was really worried about phoning, everyone I’ve sp...

I was really worried about phoning, everyone I’ve spoken to were helpful and didn’t judge, I was put on a Debt management Plan. I’m so happy I took the courage to phone. They go through your finances and we agreed on an amount to pay the debt. Reviewed on: 8th May 2026

Life savers

StepChange have quite literally saved my life as I was at rock bottom with the worry and stress beforehand. Reviewed on: 8th May 2026

An always approachable team at the charity.

An always approachable team at the charity. Reviewed on: 8th May 2026

When i needed help , I got the advice and help I nee...

When i needed help , I got the advice and help I needed Reviewed on: 8th May 2026

Stepchange took away all my worries ,and dealt with...

Stepchange took away all my worries ,and dealt with my debts . and decided a plan of payments that I could afford . Very friendly staff. Which meant my interest was stopped on all my credit cards If I need to check on anything ,they will always give me solutions .Thoroughly recommended Reviewed on: 8th May 2026

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