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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

StepChange really helped me when I was in a very bad...

StepChange really helped me when I was in a very bad place and they lifted a huge weight off my shoulders Reviewed on: 8th May 2026

Helped me finally get my debt under control.

Helped me finally get my debt under control. Easy, quick and effective way to reduce your payments to a manageable level. Can’t recommend enough. Reviewed on: 8th May 2026

Great experience so glad I called great weight lifte...

Great experience so glad I called great weight lifted customer servicecis excellent Reviewed on: 8th May 2026

They helped take pressure of myself when I was worri...

They helped take pressure of myself when I was worried about my health and managing my finances. Reviewed on: 8th May 2026

Always understanding and helpful

Always understanding and helpful Reviewed on: 8th May 2026

Take the first step

I reached out to Stepchange at the beginning of 2025, stressed about my personal debt and wondering how I’d ever tackle it. The website is so easy to navigate and on the occasions I did call everyone I spoke to was super kind and supportive. Going on a DMP really has changed my life and I’m now only around 18 months away from being debt free. I couldn’t recommend them highly enough and I’m just sorry I didn’t take the first step sooner. Reviewed on: 8th May 2026

StepChange are always there

StepChange have helped me over a number years after losing my husband. I would definitely recommend them to anyone struggling i these sometimes difficult times Reviewed on: 8th May 2026

Step Change are great.

Step Change are great. They treat you as human and help everyway they can. You can still live and pay your debts comfortably. You are not afraid of being in debt anymore. It lifts the stress debt can cause. Any problems and Step Change will help immediately. Reviewed on: 8th May 2026

Having Debts is a very stressful thing,

Having Debts is a very stressful thing to have to go through... Step Change have helped take away some of this stress and helped me to organise my money. Reviewed on: 8th May 2026

Very efficient sorted everything out for us and neve...

Very efficient sorted everything out for us and never judge anyone Reviewed on: 8th May 2026

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