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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Excellent service

Helps manage debts in one place. Reviewed on: 8th May 2026

I was very stressed about my situation and this has...

I was very stressed about my situation and this has really taken a weight off Reviewed on: 8th May 2026

Don’t ignore your debts!

Have been with S.C. a few years now. Have eased the anxiety I felt with my outstanding debts and helped me reduce my debts. Knowing they are always at hand to listen and help and not judge. Reviewed on: 8th May 2026

I was in absolute despair until i turned to stepchange.

I was in absolute despair until i turned to stepchange. They have been a god send and without their help i dont think i be here now. staff are amazing and very understanding. Reviewed on: 8th May 2026

the staff helped me through a difficult time

the staff helped me through a difficult time Reviewed on: 8th May 2026

Amazing charity

An amazing charity who guides you on how to pay off your debt, but in a healthy way. Stepchange has really helped me sort out my finances, and debt and helped me live and pay off what I owe with no worry! Reviewed on: 8th May 2026

We have been with STEPCHANGE for years and we have a...

We have been with STEPCHANGE for years and we have always found them very understanding and give us the guidance that we need need Reviewed on: 8th May 2026

I was struggling and I phoned step change and they h...

I was struggling and I phoned step change and they helped me immensely I couldn't thank them enough Reviewed on: 8th May 2026

Great help

Stepchange has helped me so much reliable monthly payments and help any time needed Reviewed on: 8th May 2026

They are a great hard working non-profit organisation.

They are a great hard working non-profit organisation. They are not the fastest in responding but they are dedicated to helping you resolve your problems and here to make a profit our of peoples problems. Reviewed on: 8th May 2026

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