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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Step Change are great.

Step Change are great. They treat you as human and help everyway they can. You can still live and pay your debts comfortably. You are not afraid of being in debt anymore. It lifts the stress debt can cause. Any problems and Step Change will help immediately. Reviewed on: 8th May 2026

Having Debts is a very stressful thing,

Having Debts is a very stressful thing to have to go through... Step Change have helped take away some of this stress and helped me to organise my money. Reviewed on: 8th May 2026

Very efficient sorted everything out for us and neve...

Very efficient sorted everything out for us and never judge anyone Reviewed on: 8th May 2026

Since contacting Stepchange I haven’t look back they...

Since contacting Stepchange I haven’t looked back they have been very helpful to me and communicate well and now my debt is under control Reviewed on: 8th May 2026

Five years ago I had credit card debts above £20,000...

Five years ago I had credit card debts above £20,000, monthly committed payments of nearly £700 on an income under £2,000. This month I make my final payment of £252 and will be debt free. I have two children of working age and my wife died 10 years ago. It has not been easy but StepChange's assistance has made this achievement more survivable! Reviewed on: 8th May 2026

Stepchane has made me worry free, and I am so grateful!

Stepchane has made me worry free, and I am so grateful!!!! Reviewed on: 8th May 2026

My experience with StepChange has been positive.

My experience with StepChange has been positive. The advice was clear and easy to understand, I felt supported throughout the process. The adviser was professional, non-judgemental and helped reduce my stress about debt. They made the options available to me much clearer and helped me feel more in control financially. Their communication was timely and helpful. Reviewed on: 8th May 2026

It helped me ese my worries , and stress

It helped me ese my worries , and stress Reviewed on: 8th May 2026

Helped me immensely and truly grateful

Helped me immensely and truly grateful Reviewed on: 8th May 2026

Smooth & Peaceful Process

Being in debt can sometimes lead you to feel ashamed and afraid to be vulnerable when talking about your financial issues. But StepChange made it so incredibly easy & comfortable to be able to take that step in sorting out my debts. Smooth process & ZERO judgement. Reviewed on: 8th May 2026

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