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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Having Debts is a very stressful thing,

Having Debts is a very stressful thing to have to go through... Step Change have helped take away some of this stress and helped me to organise my money. Reviewed on: 8th May 2026

Very efficient sorted everything out for us and neve...

Very efficient sorted everything out for us and never judge anyone Reviewed on: 8th May 2026

Since contacting Stepchange I haven’t look back they...

Since contacting Stepchange I haven’t looked back they have been very helpful to me and communicate well and now my debt is under control Reviewed on: 8th May 2026

Five years ago I had credit card debts above £20,000...

Five years ago I had credit card debts above £20,000, monthly committed payments of nearly £700 on an income under £2,000. This month I make my final payment of £252 and will be debt free. I have two children of working age and my wife died 10 years ago. It has not been easy but StepChange's assistance has made this achievement more survivable! Reviewed on: 8th May 2026

Stepchane has made me worry free, and I am so grateful!

Stepchane has made me worry free, and I am so grateful!!!! Reviewed on: 8th May 2026

My experience with StepChange has been positive.

My experience with StepChange has been positive. The advice was clear and easy to understand, I felt supported throughout the process. The adviser was professional, non-judgemental and helped reduce my stress about debt. They made the options available to me much clearer and helped me feel more in control financially. Their communication was timely and helpful. Reviewed on: 8th May 2026

It helped me ese my worries , and stress

It helped me ese my worries , and stress Reviewed on: 8th May 2026

Helped me immensely and truly grateful

Helped me immensely and truly grateful Reviewed on: 8th May 2026

Smooth & Peaceful Process

Being in debt can sometimes lead you to feel ashamed and afraid to be vulnerable when talking about your financial issues. But StepChange made it so incredibly easy & comfortable to be able to take that step in sorting out my debts. Smooth process & ZERO judgement. Reviewed on: 8th May 2026

They are always really understanding and very profes...

They are always really understanding and very professional Reviewed on: 8th May 2026

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