Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Take the first step! You won’t look back!

Step change helped me with debt when I felt trapped and didn’t see any way out. It gave me options of affordable amounts which were annually reviewed with my income & expenditure. They had all communication with my debtors which reduced my anxiety. If I felt my payments were too high to cope with as I was struggling, I could contact them and we could discuss it and see if we could reduce the payment. So happy I took the step to get the help I badly needed. All the support staff are helpful and non judgmental. Make that brave step, you won’t regret it. Reviewed on: 8th May 2026

So glad we contacted Stepchange

The best thing we ever done was to contact Stepchange. The stress we were under financially lessened with they're help.They are understanding and patient, they didn't judge us. I wish we had seeked help sooner, we have been using them for about four years, still have two years to go, but everything we owe is being paid, we can't thank them enough. Reviewed on: 8th May 2026

Excellent Charity

I can't thank this charity enough in the way they have supported me with my financial difficulties. I can sleep at night knowing I can manage my payments. Reviewed on: 8th May 2026

Absolutely put my mind at ease, super and pleasant s...

Absolutely put my mind at ease, super and pleasant staff. Reviewed on: 8th May 2026

It works well

After some initial issues mostly my part, excellent service Reviewed on: 8th May 2026

Best option if you are in trouble financially

Best option if you are in trouble financially Reviewed on: 8th May 2026

relief in helping me sort...

Stepchange have given me relief in helping me sort out , prioritise and reduce my debts to creditors. They have always shown respect , which helps relieve the stress of spiralling debts in times of illness , unemployment and age related issues . Reviewed on: 8th May 2026

Staring into the pit.

From staring into the pit of despair, having no idea how to deal with ever increasing dept, one phone call to Step Change, set us on the road to recovery. I have never made a more important, nor more rewarding phone call than the one I made the day I called Stap Change. If you have any doubts at all, just pick up the phone, and call them today. Reviewed on: 8th May 2026

Very helpful and helped me massively to get back on...

Very helpful and helped me massively to get back on track Reviewed on: 8th May 2026

So far I have being in good hands with step change h...

So far I have being in good hands with step change handling all the creditors on my behalf. Reviewed on: 8th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6473 reviews
Debt Solutions
from MoneyPlus 4.09 from 2 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub