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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

You help me ture to my life around help me with my d...

You help me ture to my life around help me with my debts and paying them off Reviewed on: 7th May 2026

Thank you so much.

Everyone I had contact with was professional, compassionate and knowledgeable. Thank you for helping me get back on track to a debt free future. Reviewed on: 7th May 2026

Stepchange helped to reduce a big stress in my life

Stepchange helped to reduce a big stress in my life Reviewed on: 7th May 2026

Stepchange has been a game changer for me!

Stepchange has been invaluable in helping me get my life back on track when I was in a very dark place. Staff have always been so helpful and non judgmental, and the payment plan has really helped me find some balance and joy in my life again - not just stress! Reviewed on: 7th May 2026

Excellent support as was very worried

The first phone call I was dreading but they put me at ease straight away no judgement whatsoever. I have recommended Stepchange to two other friends who have also been helped by them Reviewed on: 7th May 2026

Debt management

We were in such a muddle with our debts & speaking to StepChange made a massive difference to our lives Reviewed on: 7th May 2026

Stopped the calls and emails from most creditors can...

Stopped the calls and emails from most creditors can now get on with life Reviewed on: 7th May 2026

Helped me when I fell ill and payments got delayed.

Helped me when I fell ill and payments got delayed. Reviewed on: 7th May 2026

Taking control

Having been with stepchange since 2023 They have really helped me take control of my bills and helped me with a debt management plan to pay my creditors fare and square where I am happy to say that by this time next year my debts will be fully paid off. Reviewed on: 7th May 2026

Great help and support just what I needed

Great help and support just what I needed Reviewed on: 7th May 2026

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