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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Helped me when I fell ill and payments got delayed.

Helped me when I fell ill and payments got delayed. Reviewed on: 7th May 2026

Taking control

Having been with stepchange since 2023 They have really helped me take control of my bills and helped me with a debt management plan to pay my creditors fare and square where I am happy to say that by this time next year my debts will be fully paid off. Reviewed on: 7th May 2026

Great help and support just what I needed

Great help and support just what I needed Reviewed on: 7th May 2026

Forced by changing circumstances to grapple with a s...

Forced by changing circumstances to grapple with a seemingly impossible debt problem, StepChange advisors gave me renewed faith in the future, self-confidence through their excellent advice and support, pointing out my options and consequences of alternatives, and helped me construct a viable plan to honestly and openly deal with my creditors. They helped me devise a realistic budget I can stick too, support me with unexpected blips on the road, and deal with creditors on my behalf. Most importantly, they treat me with respect and understanding, are entirely non-judgemental, and always there for advice and support. I now sleep at night, have a working plan to get my life back on track, and I can’t recommend their free, unbiased and valuable advice and support highly enough. They really are a friend when you’re in need ! Reviewed on: 7th May 2026

A caring team.

It still amazes me how much StepChange took over my situation and advocated on my behalf. After my initial phonecall consultation, I didn’t really have to do much at all. Not to say it’s easy as this is not an easy situation to be in but it was easy in the sense I felt looked after. The only negative I have is that emails often don’t get responded to, days can go by and you have to chase. It’s not always possible for people to call directly. Reviewed on: 7th May 2026

No Fuss to help you get out of debt.

I have dealt with StepChange on numerous occasions and I have not had any complaints. They spend time with going through your situation and help you with making sure you can pay the debt before allowing you to choose which way you wish to pay your debts off. Everyone is helpful on customer services & polite. Reviewed on: 7th May 2026

From my first anxious days of dept...

From my first anxious days of finding myself in dept, Stepchange gave me the hope and confidence that i could survie and pyback my debt. After almost 2 years i have made steady progress, without any hitches at all, to maintain affordable payments. i now plan my monthly spending very carefully, a habit well worth developing for all of us Be brave and honest, help is there.. Reviewed on: 7th May 2026

Could not recommend them more!

I was told about Stepchange from my bank after I was struggling to make repayments. They were so helpful from the start and I feel like I have much more control over my finances. Reviewed on: 7th May 2026

Just the help I need

I was in a terrible mess and couldn't see how i was ever going to get out of it. Constant stress and barely and money for food. I turned to Step change and they changed everything for me. I now have an end in sight. Reviewed on: 7th May 2026

Very good experience, helpful, I felt very comfortab...

Very good experience, helpful, I felt very comfortable talking about my hard financial situation. I would strongly recommend step change. Amazing. Reviewed on: 7th May 2026

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