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StepChange: Debt advice reviews

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4.95
Based on 16,773 reviews, last reviewed 15th May 2026
98950% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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0%
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Latest highest rating:

5

Help with debt. Helped to sort out my debt so I could pay an affordable monthly payment. Stress goes down. No longer struggling on my own. Reviewed on: 15th May 2026
Joan's avatar
Joan

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16773)

Always very helpful and happy to give the relevant a...

5
Always very helpful and happy to give the relevant advice and information Reviewed on: 7th June 2025
Janet fleming's avatar
Janet fleming

Great guality service helping much to ease financia...

5
Great guality service helping much to ease financial burden to those in debts like me Reviewed on: 7th June 2025
Concepcion Maninang's avatar
Concepcion Maninang

Simple to in put information.

5
Their systems are simple to follow and input (information). Reviewed on: 7th June 2025
Bryan C's avatar
Bryan C

I can’t thank StepChange enough!!

5
I can’t thank StepChange enough for all their support and advice. I was trying to cope with things on my own as I didn’t want to worry my elderly parents. StepChange are amazing and helped me with a realistic repayment plan. It prevented things spiralling out of control. I just wish I’d contacted them earlier. Always non-judgmental with a calming, supportive and practical approach. I highly recommend them to anyone struggling with debt. Reviewed on: 7th June 2025
Orchid21's avatar
Orchid21

The mindsetter for you finances

5
They take care of all your debt and provide a payment plan that best suits your finances Reviewed on: 7th June 2025
Saj's avatar
Saj

Good customer service, Patient, good listening.

5
Good customer service, Patient, good listening. Reviewed on: 7th June 2025
Henrietta O's avatar
Henrietta O

Very friendly and helpful staff.

5
Very friendly and helpful staff. Reviewed on: 7th June 2025
colette l's avatar
colette l

Just good as got all my bills into one while I was s...

5
Just good as got all my bills into one while I was struggling before this happened Reviewed on: 7th June 2025
Tommy noade's avatar
Tommy noade

Debt Management Plan

5
Their service is highly recommended. I couldn’t have found a solution without them. They are very caring and understanding people and understood my situation and my anxiety and distress calmed down once I explained everything and the information given about what I needed to do and moving forward with the next steps. Reviewed on: 7th June 2025
KH 's avatar
KH

Super service

5
Fantastic help from professional people. Reviewed on: 7th June 2025
UN VERO TIFOSO LAZIALE's avatar
UN VERO TIFOSO LAZIALE

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