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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Always found you very helpful.

Always found you very helpful. Always willing to give me the best advice and never had to deal directly with my creditors Reviewed on: 7th May 2026

Life changer stepchange.

When I heard about stepchange I was in a very dark place financially depressed and anxiety was real step change steps in and my mental health sadly manageable they truly change my life thank you Stepchange’s. Reviewed on: 7th May 2026

This is a fantastic charity they have really helped...

This is a fantastic charity they have really helped me and it’s cost nothing for there help which is hard to come by in this day staff are amazing to talk to and never felt judged Reviewed on: 7th May 2026

You help me ture to my life around help me with my d...

You help me ture to my life around help me with my debts and paying them off Reviewed on: 7th May 2026

Thank you so much.

Everyone I had contact with was professional, compassionate and knowledgeable. Thank you for helping me get back on track to a debt free future. Reviewed on: 7th May 2026

Stepchange helped to reduce a big stress in my life

Stepchange helped to reduce a big stress in my life Reviewed on: 7th May 2026

Stepchange has been a game changer for me!

Stepchange has been invaluable in helping me get my life back on track when I was in a very dark place. Staff have always been so helpful and non judgmental, and the payment plan has really helped me find some balance and joy in my life again - not just stress! Reviewed on: 7th May 2026

Excellent support as was very worried

The first phone call I was dreading but they put me at ease straight away no judgement whatsoever. I have recommended Stepchange to two other friends who have also been helped by them Reviewed on: 7th May 2026

Debt management

We were in such a muddle with our debts & speaking to StepChange made a massive difference to our lives Reviewed on: 7th May 2026

Stopped the calls and emails from most creditors can...

Stopped the calls and emails from most creditors can now get on with life Reviewed on: 7th May 2026

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