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StepChange: Debt advice reviews

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4.95
Based on 14,715 reviews, last reviewed 31st Dec 2025
67% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025
Debbie P's avatar
Debbie P

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (14715)

Life saver

5
Was depressed because of heavily in debts but step change steps in and made my life worth living again Reviewed on: 23rd May 2025
MR M's avatar
MR M

They helped me through a rough time and really took...

5
They helped me through a rough time and really took the pressure off me as i was feeling really stressed with my debts just increasing with interest, they made me feel more in control and helped me so much and found it really easy to deal with them as they didn’t judge me either thank you step change Reviewed on: 23rd May 2025
Ann's avatar
Ann

I was worried and anxious about my debts before goin...

5
I was worried and anxious about my debts before going to Step Change, but since joining them and them drawing up a plan to help me manage my debts, it has helped settle and have hope for the future with a clear plan. Reviewed on: 23rd May 2025
Carol LB's avatar
Carol LB

S free and feel like Simon be is on your side a...

5
Stress free and feel like Simon be is on your side and a helping hand Reviewed on: 23rd May 2025
Tommy Richards's avatar
Tommy Richards

Very helpful and none judgmental

4
Very helpful and none judgmental Reviewed on: 23rd May 2025
Alan D's avatar
Alan D

Great organisation all round

5
They’ve been incredible for the entire journey from being 20k in debt to 5 in under 4 years. I’m in a position now where I can realistically be clear of debt this year. This would not have been possible without them Reviewed on: 23rd May 2025
Connor G's avatar
Connor G

Did not know where to turn

5
I was heavily in debt and did not know which way to turn i couldn't sleep i dreaded the kids needing anything out of very little money we had, I struggled at Christmas and birthdays, I called Step change and was very embarrassed about my situation and when I had to tell them how much debt I was in I felt even worse, however the staff were lovely non judgemental, caring reassuring and made me feel at ease. I would highly recommend stepchange without them I don't know where I would be probably getting into more debt, now after7 years I am completely debt free and enjoying life I am not anxious anymore or ashamed and can sleep better, if this sounds like you please give it a go you will never look back and never regret it Reviewed on: 23rd May 2025
ML's avatar
ML

Very happy with stepchange, they've taken alot of st...

5
Very happy with stepchange, they've taken alot of stress away Reviewed on: 23rd May 2025
Steven's avatar
Steven

Couldn't be more helpful

5
I was in a dire position through no fault of my own previously on a debt management plan paying £100 a month in fees,upon finding stepchange that has changed and now the money I pay to them only goes to the debtors which has helped ten fold with the mental stress debt causes,in 2 years I shall be debt free and it'll stay that way! Reviewed on: 23rd May 2025
John Frank's avatar
John Frank

Stepchange saved me

5
When I lost my job I was overwhelmed by all my debts but stepchange help me sort it all and next year I'll be debt free., the first time in my adult life so grateful Reviewed on: 23rd May 2025
Louise 's avatar
Louise

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