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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Since I have been with StepChange the advisors are v...

Since I have been with StepChange the advisors are very friendly, helpful, professional and well mannered they they understands how to deal with queries and to give the best advice of help to the customer. Reviewed on: 7th May 2026

Excellent Service

Excellent advice given and very helpful Always very knowledgable Reviewed on: 7th May 2026

Excellent advise and courteous service.

Excellent advise and courteous service. Reviewed on: 7th May 2026

After being over 20k in debt a quick 45 minute call...

After being over 20k in debt a quick 45 minute call to step change they where so kind and understanding not once did they judge me for being so much in debt,after taken a few details they give me a affordable debt management plan and now after a 5 year plan I am nearly debt free ,I cannot thank stepchange enough,what a excellent service,so if your struggling with debt please pick up the phone and call them you will not regret it Reviewed on: 7th May 2026

Fantastic!!

They have lofted a massive weight from around my neck im so grateful and have control back in my finances Reviewed on: 7th May 2026

Not neurodivergent friendly and poor communication w...

Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

A Fantastic Service

I have nothing but praise for Stepchange The staff I have dealt with are so knowledgeable and understanding and so patient any worried no matter how small or massive they seem to know the solutions straight away I wouldn’t hesitate to recommend them Reviewed on: 7th May 2026

Excellent service for peace of mind

All agents are very understanding, and are go above and beyond to help you Reviewed on: 7th May 2026

Stepchange took away my sleeplghts ..

Stepchange took away my sleepless nights and work be helping take control of my debts and now my finances are manageable, I would definitely recommend these guys for debt help 100% Reviewed on: 7th May 2026

Incredible service

From not knowing what to do and how to pay my debts, Stepchange took control and guided me through each step. They dealt with all the companies I had debts with and consolidated it into a single payment I could afford. They stopped interest charges and are always available for me when I need help. They made me feel that finally I was in control again and confident that I will be able to clear the debt. I don't know what I would have done without them. I cannot praise them enough. Reviewed on: 7th May 2026

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