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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Lifesavers

Saved my Life, so reassuring, calm and helpful, Thank you Reviewed on: 7th May 2026

Because of StepChange I am living peacefully.

Because of StepChange I am living peacefully. Lessened my stress. Reviewed on: 7th May 2026

You people have given me my life back

You people have given me my life back Reviewed on: 7th May 2026

Relieve the stress with step change

Receive monthly statements the original setup was fairly easy to do.going with step change relieved the stress of were is the money coming from Reviewed on: 7th May 2026

So easy to talk things through

So easy to talk things through and get a full explanation of what happens next Reviewed on: 7th May 2026

I rang up with my debit issues, they reassured me an...

I rang up with my debit issues, they reassured me and helped me every step off the the way I couldn’t praise these guys enough. Reviewed on: 7th May 2026

Made a huge difference

I was at such a low point that I was overwhelmed by debt. Stepchange were so helpful and made a huge difference. Reviewed on: 7th May 2026

I was so greatful for there help as i was lost and d...

I was so greatful for there help as i was lost and did not know what to do i feel so much better Reviewed on: 7th May 2026

It's been easy straight forward, good communication

It's been easy straight forward, good communication Reviewed on: 7th May 2026

Great service

Step change really helped me and sorted a plan out for me to start making a change to my financial situation. They are with you every step of the way giving great advice . Reviewed on: 7th May 2026

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