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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

I was overwhelmed by my debt.

I was overwhelmed by my debt. Stepchange made it easier for me by contacting all my creditors and sorting out my payment plan to them. Reviewed on: 7th May 2026

My saver

Absolutely God send help me get on the way to being debt free if it wasn't for step change don't know we're we would be Reviewed on: 7th May 2026

Very Efficient with advice along with step by step g...

Very Efficient with advice along with step by step guidance to support and set up procedure to your Debt management. Reviewed on: 7th May 2026

Excellent service Really helpful.

Really helpful. Made me feel better. Great service Reviewed on: 7th May 2026

There’s always path and step change was that path

Was made redundant and bills were piling up, was at point of not wanting to live then step change help me a lot and got my finances on path that became manageable Reviewed on: 7th May 2026

StepChange offered me hope and helped me get my fina...

StepChange offered me hope and helped me get my finances back in order. Great staff. Reviewed on: 7th May 2026

StepChange took all the the money worry and stress a...

StepChange took all the the money worry and stress away from me. Every person I have spoken to have been so helpful and had empathy for my siuation. I am gradually becoming debt free with a DMP. Reviewed on: 7th May 2026

I was so worried before my call..

I was so worried before my call but the non judgemental help completely changed my life. I now have less than 1 year and I will be debt free Reviewed on: 7th May 2026

Peace of mind

Paying off debts can be a daunting experience but going through Stepchange simplifies the whole process. It's such s good feeling to check your balances online and seeing everything slowly, steadily reducing. Reviewed on: 7th May 2026

information required was strait forward and question...

information required was strait forward and questions asked were easy to answer Reviewed on: 7th May 2026

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