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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Getting in touch with StepChange saved my life when...

Getting in touch with StepChange saved my life when I didn’t know what to do after running up such high debts due to mental health issues . They guided me from the start and gave me my life back . Massive Thankyou to them as they also saved my marriage too Reviewed on: 7th May 2026

Ex partner got me debt, financial abuse but step cha...

Ex partner got me debt, financial abuse but step change have helped start to take but some control I’m still in debt only 3 years to go and I will be debt free. Reviewed on: 7th May 2026

No more "less than friendly" letters and phone calls.

Prior to adopting Step Change i was in that downward spiral of stress and anxiety, sleepless nights and constant worry. Messages going to debt collectors. Endless, less than friendly letters and telephone calls. Step change stopped all that instantly, organising my finances and making a plan. They communicated the plan to debtors so no more negative post and letters. One carefully calculated payment to StepChange each month and no more hassle. I have a year left and i will be debt free! I'm very gratefull. Reviewed on: 7th May 2026

took the anxiety out of paying my debts

took the anxiety out of paying my debts Reviewed on: 7th May 2026

I was being traumatised with the debt owed but step...

I was being traumatised with the debt owed but step change really lightened my burden and with ease I have paid two third of it and I am sure that the remaining will not be a problem thanks to step change coming in at the crucial moment Reviewed on: 7th May 2026

Debt Management

The helped me sort out my debts into a manageable amount to pay Reviewed on: 7th May 2026

Its easier than you think to get peace of mind.

Very easy to talk to took me through everything step by step, when unexpected expenses occured negotiated with debtors and stopped me worrying. Thoght I was trappped for years now I have just under 2 years of the 3 quoted to go before I am debt free. When car was needing replacement I was still able to get finance externally to replace it. Reviewed on: 7th May 2026

Very helpful and understanding staff.

Very helpful and understanding staff. Reviewed on: 7th May 2026

Debt advice

Helped me sort out debt repayment plan and when I have any questions very helpful in sorting out the problem Reviewed on: 7th May 2026

To think clear again.

On joining Step Change, it did take a huge worry off my mind, once finding myself in this situation, i didnt know where to turn, one of my debters told me about StepChange and i was able to think clearly again. They are very informative and non judgemental, if you dont underdstand anything they will explain to you..im just so glad i went to them...... Reviewed on: 7th May 2026

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