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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Got my life back

Just over 5 years ago my relationship situation changed together with my job and started to struggle financially. I was simply paying out too much to cover what was coming in despite making as many money savings as I could. I started to then only pay the minimum on my credit cards and moving money around and missing payments then soon got overwhelmed. Thinking I couldn’t do anything I then adopted a head in the sand moment and really didn’t know what to do. Looking into debt online I came across this wonderful charity. They supported me to create a debt management plan and I was able to pay my debts gradually and realistically and also managed to have some money for social activities again. StepChange gave me my life back and the financial stress came down considerably without worrying about someone knocking on my door and asking me to pay a bill I couldn’t. After 5 years and communicating any changes I’m really happy to announce that I’m now debt free. It’s been a long journey and my only regret is not finding this before I got into a real crisis. Reviewed on: 23rd May 2025

Step change charity completely changed my life for b...

Step change charity completely changed my life for being so worried about my repayment to makie it easier and affordable Reviewed on: 23rd May 2025

Excellent service very friendly and helpful

Excellent service very friendly and helpful Reviewed on: 23rd May 2025

Staff are so patient and understanding and helpful a...

Staff are so patient and understanding and helpful and just amazing really. Reviewed on: 23rd May 2025

Friendly and very helpful .

I was recommended by a family member to contact step change after having to retire due to health reasons . Never looked back . Reviewed on: 23rd May 2025

very good service

from having nightmares to a good nights sleep Reviewed on: 23rd May 2025

Took a lot of my stress away I didn't know who to tu...

Took a lot of my stress away I didn't know who to turn to till I found step change Reviewed on: 23rd May 2025

Thank for helping us every step of the way

Step change helps us get on top of our debts with support , guidance and a reasonable budget we could manage. Reviewed on: 23rd May 2025

It’s difficult that if any issues arise while on the...

It’s difficult that if any issues arise while on the plan the client is left to contact the lenders and then relay back to StepChange where more effective would be direct communication between the two especially when it comes to clarifying reference numbers and bank accounts. Reviewed on: 23rd May 2025

I cannot fault the customer service, step change go...

I cannot fault the customer service, step change go above and beyond to help and take away the stress of debt management Reviewed on: 23rd May 2025

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