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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

A very caring service, with a light touch.

I have been helped by Stepchange through a difficult financial period, which is not over yet. Their service and their care is first class. Reviewed on: 7th May 2026

Understanding

Everyone is so kind and understanding when on the telephone. The website is easy to use Reviewed on: 7th May 2026

I have found stepchange very helpful and very unders...

I have found stepchange very helpful and very understanding Reviewed on: 7th May 2026

Really Helpful

I had just got out of a relationship and had credit cards taken out in my name Step-change made it easy and comfortable to start to tackle the debt and pay at a pace that worked for me. They afforded me a level of protection against the debt companies so its easier to get things sorted with extra pressure. Overall a great service. Reviewed on: 7th May 2026

They save my life

When I was lowest poin of my life step change they save me without hesitation, and 8 can not thank enough. Reviewed on: 7th May 2026

Amazing organisation with amazing people

Stepchange have just been a lifeline for me. As someone who feels it’s a moral responsibility to repay debts I owe, I’ve gone down the Debt Management Plan route. Stepchange could not have been better in setting this up. Their staff are empathetic and kind. I actually want to work for Stepchange one day so I can pay it forward! Reviewed on: 7th May 2026

Been very helpful.

Been very helpful. Put your mind at ease. They help you with all creditor's and make it a better experiece. It is never easy to have debt but helped me throught the journey of it. Reviewed on: 7th May 2026

I was worried about my finances after becoming chron...

I was worried about my finances after becoming chronically ill and when I rang stepchange I instantly felt better and now on an affordable plan and have a lot less stress. Stepchange is amazing, if you’re worried about your debt/ money get in touch with them. Reviewed on: 7th May 2026

Stepchange have helped massively with managing my debt.

Stepchange have helped massively with managing my debt and have provided me with peace of mind and reduced stress. Their advisors have been very helpful and reassuring and have allowed me to take the necessary steps to begin managing and clearing off my debt burden. Reviewed on: 7th May 2026

Has helped me massively and always very friendly staff.

Has helped me massively and always very friendly staff. Could not recommend more Reviewed on: 7th May 2026

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