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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Thank you

Best decision i ever made. Customer service is excellent. Always there when I need advice. Reviewed on: 7th May 2026

Stepchange saved my life, and i mean that.

StepChange made it so easy after months of worry and drawing off credit cards to pay my depts and bills, now i pay what i can afford. Reviewed on: 7th May 2026

Very helpfull when I needed it i would recommend st...

Very helpfull when I needed it i would recommend stepchange to anyone who needed at anytime Reviewed on: 7th May 2026

I cannot praise StepChange enough.

I cannot praise StepChange enough. Very empathetic staff -excellent Reviewed on: 7th May 2026

they helped me when i needed help most to get my fin...

they helped me when i needed help most to get my finances back in order Reviewed on: 7th May 2026

They are the best

They helped me so much to get myself out of debt and I can now see through the nightmare Reviewed on: 7th May 2026

Manage my account

Excellent service. Good customer service Reviewed on: 7th May 2026

Excellent in giving advice and support regarding mon...

Excellent in giving advice and support regarding money issues. Customer Service has been excellent and someone is always on hand if needed. Reviewed on: 7th May 2026

Stepchange helped

Stepchange helped me through a very bad time in my life and negotiated with my creditors to drop interest charges so that I could pay off my depts. Reviewed on: 7th May 2026

All interactions with stepchange have been positive.

All interactions with stepchange have been positive. Advisors are invariably empathetic, knowledgeable, and helpful. This was especially in the beginning when accepting the need for a debt management plan was difficult . The reduced the fear and anxiety of dealing with with creditors and were unjudgemental. Reviewed on: 7th May 2026

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