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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16776 reviews)

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4.95

Based on 16,776 reviews, last reviewed 15th May 2026

99100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Changed my Life Made my life so much easier, really took a massive weight off my shoulders knowing that my debts are being paid slowly. I did the debt management plan... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16776)

My Stepchange experience

Every time I have contacted Stepchange the agents have been very friendly, supportive and still professional. Being autistic this is important to me. Reviewed on: 7th June 2025

stepchange have helped me get my finances in order .

stepchange have helped me get my finances in order . They get in touch with your creditors so you dont have to and arrange a payment plan for you . Reviewed on: 7th June 2025

Excellent service

Stepchange communicated really well and I knew exactly what was happening at all times.On the one occasion I needed to call them the person I spoke to was knowledgeable and professional Reviewed on: 7th June 2025

Very helpful and reassuring.

Very helpful and reassuring. I was made to feel at ease and not judged Reviewed on: 7th June 2025

Great and easy, alright have to do some work yoursel...

Great and easy, alright have to do some work yourself but when you need out of debt these guys don't charge a penny! They also cast no judgement. Reviewed on: 7th June 2025

StepChange has changed my life!

StepChange has taken all of the stress away from managing my debts and all agents I have dealt with have been so empathetic and knowledgeable. They have really helped me to understand how to manage my money in the future meaning I will never get myself into the same horrible situation again. As we all know, life throws so many unexpected financial issues at you and StepChange allow you to take this into consideration and you can change your budget each month to accommodate without leaving you struggling Reviewed on: 7th June 2025

professional, informative, helpful customer service

professional, informative, helpful customer service Reviewed on: 7th June 2025

When you can't see where to go

When you can't see where to go, how to sort your finances out, Step change will be there for you Reviewed on: 7th June 2025

Brilliant service.

Step Change has helped me greatly with dealing with my persistent debt. The process was very straight forward and even don't need to talk to somebody to apply if thats what you prefer. Mentally it gave me a stress free process and now I'm managing my finance much better. Reviewed on: 7th June 2025

Only just started.

Only just started... so still to see how the creditors react and the end result of my debts Reviewed on: 7th June 2025

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