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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Sorted my financial affairs and the mental stress ma...

Sorted my financial affairs and the mental stress many thanks Reviewed on: 23rd May 2025

Stepchange provided a solution to Covid debts!

Due to Covid, lost my job and then unable to keep up with normal credit card payments which had never been a problem. Banks closed all my accounts and it was Stepchange that guided me through a re-payment plan which the Banks accepted and after approx four years, I will be clear of all outstanding debts in Oct this year. Reviewed on: 23rd May 2025

Help when needed

Stepchange have helped me get on top of my money worries and have helped when life throws some unexpected curve balls. Very easy set up and no added fees. Reviewed on: 23rd May 2025

've been with Step Change for many years know and d...

I've been with Step Change for many years know and don't know how I would have coped with out them.The team are great. Reviewed on: 23rd May 2025

Very helpful and friendly takes the pressure of you...

Very helpful and friendly takes the pressure of you and you don't feel so worried. Reviewed on: 23rd May 2025

overspending on credit cards

Helped me out after overspending on credit cards I was nearly going bankrupt but was helped out with kindness and support I can’t thank them enough Reviewed on: 23rd May 2025

Light at the end of a very dark tunnel

I felt there was no way out of my debt, until I contacted stepchange. The process was so simple and straightforward. Now I feel more in control and able to move on. I urge anyone who has found themselves in chronic debt to contact them and regain your life. The stress of debt is just not worth it. Reviewed on: 23rd May 2025

I was at breaking point with my debts

I was at breaking point with my debts even though I had been paying something. The stress was driving me crazy. StepChange got my life back on track. The debts slowly lessened and 3 and a half years later I have one payment left. They treated me with respect and no judgement. I was in a difficult place following a bereavement and the gentleman I spoke to, took time to talk with me about my debt but also about how I got there. I was worried about taking this step but it was so easy. StepChange dealt with the debts without me having to talk the companies. Don't be afraid to make that phone call or Internet enquiry. They will change your life for the better. All I can say is Thank you. Reviewed on: 23rd May 2025

Very helpful, sympathetic people to speak to that w...

Very helpful, sympathetic people to speak to that works out a plan for you that really works to pay your debt off Reviewed on: 23rd May 2025

Excellent service.

Excellent service. Always very helpful Reviewed on: 23rd May 2025

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