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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Step Change- They go the extra mile

Step Change have been wonderful at helping my wife and I to gain control of our debts. The registration process was simple and the support from them was first class - every question we had was answered promptly and succinctly. Reviewed on: 7th May 2026

Stepchange saved me falling into more debt.

I am in no doubt Stepchange saved me falling into more debt and potentially loosing my home. From the very start their staff explained everything and all of the oprions available to me. They were able to stop the interest on the debts I owed and stopt my creditors sending demanding letters through the post which helpded me mentally. I'm now on track to pay the money off that I owe and it is all down to the helpfrom Stepchange. I can't recomend them enough if you are struggling with money issues. Reviewed on: 7th May 2026

They saved me from losing my house!

They saved me from losing my house!! I can't rate this company high enough!! If you are in need of help please don't hesitate. Don't bury your head in the sand- there is a way out if you ask for help. Stepchange are lifesavers!! Reviewed on: 7th May 2026

Quick and easy to set up.

Quick and easy to set up. life changing in terms of money stresses Reviewed on: 7th May 2026

very helpful and accommodating.

very helpful and accommodating.the whole process was explained properly and was easy to understand Reviewed on: 7th May 2026

It has been extraordinarily good.

It has been extraordinarily good. The non judgmental help and advice has helped me keep my house Reviewed on: 7th May 2026

Positive Experience

My experience has been very positive, they helped change my stress to relief. Reviewed on: 7th May 2026

Stress free way to get help managing debt

Stress free way to get help managing debt Reviewed on: 7th May 2026

It was so easy to do every step of the way.

It was so easy to do every step of the way. Im so glad a friend told me to try step change. Reviewed on: 7th May 2026

Excellent !

Excellent ! Friendly professional help! Reviewed on: 7th May 2026

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