Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

View other StepChange products

4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Helped me see a future

Before being put in touch with step change worried for the future after Covid but step change made it so easy to see a future and helped me sort a manageable repayment plan Reviewed on: 7th May 2026

Received a great help with my dept management with d...

Received a great help with my dept management with dept change . Every member of the team gives me a lot of help , support and advices. Reviewed on: 7th May 2026

Now I can breathe

reassuring without judgement, understanding and made me feel at ease throughout the whole process. they cared, they wanted to help - you could tell it was more than just a job for them. the relief i felt afterwards was almost unbelievable. I'm a different person now, if your considering your options, stop just call them now, you wont regret it. Reviewed on: 7th May 2026

Was reassured and was dealt with with humility and k...

Was reassured and was dealt with with humility and knowledge made me feel lots better about my situation Reviewed on: 7th May 2026

I would be still going around in circles in debt

I would be still going around in circles in debt if it wasnt for step change. They changed my life Reviewed on: 7th May 2026

After struggling month after month, trying to find e...

After struggling month after month, trying to find enough money to pay the bills and feed my family, endless sleepless nights and constant stress, I was recommended StepChange. They are completely nonjudgmental, extremely compassionate and have helped me through a very difficult period in my life. I can recommend them to anyone who needs financial help. Reviewed on: 7th May 2026

Very understanding, no judgement

Very understanding, no judgement Reviewed on: 7th May 2026

was very worried and depressed until stepchange help...

was very worried and depressed until stepchange helped and supported me through crisis, cannot thank them enough. Reviewed on: 7th May 2026

Best decision I made

I have nothing but positive things to stay about Step Change.. Everybody I have spoken to have been helpful, kind and non-judgey. They made it simple and the process has made me see the light at the end of the tunnel. Reviewed on: 7th May 2026

After being made redundant my credit card balances w...

After being made redundant my credit card balances went up to live. I was very stressed until I reached out to step change. Reviewed on: 7th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt Solutions
from Money Advisor 3.94 from 13 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub