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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Really friendly people on the phone.

Really friendly people on the phone. They all listened and didn’t judge Reviewed on: 23rd May 2025

Take back control

Making the first phone call was the hardest step. I was embarrassed and scared about the mess we'd got into with our finances. The call handler was friendly and reassuring and I never felt judged. Our options were explained carefully and the final decision was ours. Our DMP was created with us, taking into account the size of our family and realistic living. It's been a long road paying it but the end is in sight and we've still managed to live. Reviewed on: 23rd May 2025

8 year plan about to come to an end and so thankful...

8 year plan about to come to an end and so thankful I took the help Reviewed on: 23rd May 2025

Very helpful staff.

Very helpful staff. Whole process of a DMP was easy to set up. My debt is decreasing and this took alot of stress away for me. Reviewed on: 23rd May 2025

Saved by step change

I have been under stepchange for a while they have helped me emensely I don't think I would be here without them Reviewed on: 23rd May 2025

Stressed Retiree

I was very street after retiring, but once I spoke to StepChange they put my mind at rest & I felt more in control of my finances Reviewed on: 23rd May 2025

Stepchange saved my life.

Stepchange saved my life. I was in trouble and did not know where to turn and they threw me a lifeline and helped me work out a plan to get out of my debt. Over the past 10 yrs, they have helped me sleep peacefully, knowing my debtors are getting monthly payments in amounts I could handle. I am almost debt free now. The best part of this organisation was the way they made me feel… heard… and that I matter. These people are wonderful! Reviewed on: 23rd May 2025

The people I have spoken are very polite and very un...

The people I have spoken are very polite and very understanding to my suitation and don't pressure me into paying more then I can afford and help with my monthly budget Reviewed on: 23rd May 2025

They were there for me when I didn't know what to do...

They were there for me when I didn't know what to do, they listened without judgment and explained my options to me. I remember feeling so lost and overwhelmed by my debts, and just being able to talk to someone who understood and could provide a way forward was such a relief. The process of setting up a Debt Management Plan was straightforward, and they handled all the communication with my creditors, which took a huge weight off my shoulders. It made all the difference to my mindset knowing that someone was fighting for me and on my behalf to get me back on my feet. I would strongly encourage anyone in debt to seek the help of StepChange. They are a lifeline, offering free, impartial advice and practical support when you need it most. If you're unsure what to do, please get in touch with them – they were there for me, and they can do the same for you. Reviewed on: 23rd May 2025

The best way to solve your Debt Problems

Since Spoke with Debt Advisors, they explained at detail all options that I can applying. It was the best support that I had due I was so stressed with my debts, even there were nights unable to sleeping well due worrying. Once I took a Debt Plan with them, felt like taken a weight off my back. Reviewed on: 23rd May 2025

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