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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16782 reviews)

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4.95

Based on 16,782 reviews, last reviewed 16th May 2026

99400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

When things looked rock bottom, step change helped m... When things looked rock bottom, step change helped me believe that there is light at the end of the tunnel, when no one else wanted to help Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16782)

Help needed ..

Stepchange have been my life line don’t know where I would be without the help from stepchange Reviewed on: 6th June 2025

Thanks for your support stepchange

Thanks for your support stepchange Reviewed on: 6th June 2025

Very understanding

Excellent service * Great care great experience Reviewed on: 6th June 2025

Excellent and well planned website to look at option...

Excellent and well planned website to look at options and to set up our plan. Communication is fast and informative Reviewed on: 6th June 2025

Help at your fingertips. Step change sort everything.

Step change sort everything. They are very sympathetic. The relief it gave me sorting my debts was incredible. I would definitely recommend this charity Reviewed on: 6th June 2025

Taken a wait of my shoulders

Very good experience with step change, know actually what I am paying each month and when it will all be paid. They have kept me updated every step of the way and I know that I can contact them at anytime with any questions Reviewed on: 6th June 2025

Step change helped me out.

Step change helped me out. I was struggling to pay off my credit cards and they are helping me pay them off at a lower monthly cost. Reviewed on: 6th June 2025

Helpful and manageable

Helped me pay off £3k in credit card and store credit debts in manageable chunks over 2 years. Reviewed on: 6th June 2025

I didn’t want to contact them but once I did a weigh...

I didn’t want to contact them but once I did a weight came off my shoulders - after the first phone call I’ve been able to complete the rest online Reviewed on: 6th June 2025

Helped me massively with my monthly plans I really s...

Helped me massively with my monthly plans I really struggled to make payments to my creditors Reviewed on: 6th June 2025

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