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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Thank you to this organization for helping me in a D...

Thank you to this organization for helping me in a DIFFICULT time, the service is great Reviewed on: 7th May 2026

helped when most need it.

I am helped to keep away creditors while in small monthly income for few years now, when I call them or email them they promptly answer and help Reviewed on: 7th May 2026

HelpfulVery helpful and u really friendly to d...

Very helpful and understanding really friendly to deal with Reviewed on: 7th May 2026

Don't delay, peace of mind is not far away.

Debts had built up and repayments were becoming difficult. Speaking to MBNA about my inability to meet the monthly payment that month, the customer service advisor said, don't delay speak to Stepchange. I did so immediately. It was the best thing I have ever done, in terms of my finances. Excellent advice, no judgement and total understanding of my personal situation. With the help, creditors were no longer sending me demands - I hated hearing the postman, at the time. I have been following the plan and have reduced a massive debt (in excess of £50k) with only a year and a bit left to clear now. Stress free, and no longer worrying - fantastic. I, simply, cannot thank Stepchange enough. Reviewed on: 7th May 2026

Great service

Helpful and friendly and always made to feel at ease Reviewed on: 7th May 2026

For me, Step Change was a life saviour, thank you

For me, Step Change was a life saviour, thank you Reviewed on: 7th May 2026

Changed my life

I had been struggling with debt for a long time and felt completely overwhelmed before contacting StepChange. From the very beginning, they were supportive, professional and non-judgemental, which made it much easier to open up about my situation. They took the time to fully understand my circumstances and clearly explained all my options without any pressure. With their help, I was able to put a realistic and manageable plan in place to deal with my debts. What really stood out was how compassionate and understanding they were throughout the whole process. I never felt judged, and they were always there when I needed reassurance or guidance. Thanks to StepChange, I now feel much more in control of my finances and hopeful for the future. I would highly recommend them to anyone who is struggling with debt. Reviewed on: 7th May 2026

It's a great company sorted out my bill I would hig...

It's a great company sorted out my bill I would highly recommend Reviewed on: 7th May 2026

Great Service

They put me at ease and arranged a suitable repayment programme which has helped me on the journey of paying off all my outstanding debts. Reviewed on: 7th May 2026

Supportive, Professional, and Life-Changing Help

I had a really positive experience with StepChange. From the first conversation, they were understanding, professional, and completely non-judgemental. They took the time to explain all my options clearly and helped me create a realistic plan to manage my finances. What stood out most was how supportive and reassuring the advisors were during a stressful time. The process was straightforward, and I felt listened to throughout. Thanks to their guidance, I feel much more in control of my situation and less anxious about money. I would highly recommend StepChange to anyone struggling with debt or looking for free, reliable financial advice. Reviewed on: 7th May 2026

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