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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

None judgemental take your first step with stepchange

None judgemental there to help guides you in right direction Reviewed on: 7th May 2026

Life Saver

I cannot tell you how grateful i am to StepChange. At a time i felt completely overwhelmed by debt they were able to create a debt repayment plan for me that allowed me to make repayments within my means and to keep the creditors from harrasing me. I cannot recommend them enough. Reviewed on: 7th May 2026

Helped make a very stressful situation a lot easier...

Helped make a very stressful situation a lot easier to manage. Reviewed on: 7th May 2026

Its not easy making the first step.

Its not easy making the first step to getting things sorted out but I'm glad i did. They listened, offered real advice and a much better option for me moving forward. They didn't judge me, understood my situation and offered real solutions. Couldn't have done this without them. Reviewed on: 7th May 2026

they helped me then i needed them

they helped me then i needed them Reviewed on: 7th May 2026

The Relive factor

Informative,stress relief ,kind very helpful making the best decisions for you. Reviewed on: 7th May 2026

Someone who listens

Actually listened to my debt problem, offered exceptional advice & are always there when you need them. A hassle free service with someone to speak to if you have any problems. A slight hiccup when I first applied was rectified and put into action within 48 hours. Would definitely recommend to anyone who has a debt problem or just needs some advice. Reviewed on: 7th May 2026

Financially struggling until joining StepChange

My partner and myself were really worried about the dept we have with various creditors, we were struggling very much financially to keep up with just the minimum payments. We found it impossible to afford costs if living too. StepChange really helped us with a financial plan. We are gradually getting better and we are really grateful for StepChange help. Reviewed on: 7th May 2026

After years of struggling to pay individual Creditor...

After years of struggling to pay individual Creditors, I finally asked Stepchange to help. They now pay all my creditors from my single monthly payment to them. Advisors were sympathetic and understanding throughout with email and text communicaiton during all stages of the process Reviewed on: 7th May 2026

Helped me see a future

Before being put in touch with step change worried for the future after Covid but step change made it so easy to see a future and helped me sort a manageable repayment plan Reviewed on: 7th May 2026

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