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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Helped make a very stressful situation a lot easier...

Helped make a very stressful situation a lot easier to manage. Reviewed on: 7th May 2026

Its not easy making the first step.

Its not easy making the first step to getting things sorted out but I'm glad i did. They listened, offered real advice and a much better option for me moving forward. They didn't judge me, understood my situation and offered real solutions. Couldn't have done this without them. Reviewed on: 7th May 2026

they helped me then i needed them

they helped me then i needed them Reviewed on: 7th May 2026

The Relive factor

Informative,stress relief ,kind very helpful making the best decisions for you. Reviewed on: 7th May 2026

Someone who listens

Actually listened to my debt problem, offered exceptional advice & are always there when you need them. A hassle free service with someone to speak to if you have any problems. A slight hiccup when I first applied was rectified and put into action within 48 hours. Would definitely recommend to anyone who has a debt problem or just needs some advice. Reviewed on: 7th May 2026

Financially struggling until joining StepChange

My partner and myself were really worried about the dept we have with various creditors, we were struggling very much financially to keep up with just the minimum payments. We found it impossible to afford costs if living too. StepChange really helped us with a financial plan. We are gradually getting better and we are really grateful for StepChange help. Reviewed on: 7th May 2026

After years of struggling to pay individual Creditor...

After years of struggling to pay individual Creditors, I finally asked Stepchange to help. They now pay all my creditors from my single monthly payment to them. Advisors were sympathetic and understanding throughout with email and text communicaiton during all stages of the process Reviewed on: 7th May 2026

Helped me see a future

Before being put in touch with step change worried for the future after Covid but step change made it so easy to see a future and helped me sort a manageable repayment plan Reviewed on: 7th May 2026

Received a great help with my dept management with d...

Received a great help with my dept management with dept change . Every member of the team gives me a lot of help , support and advices. Reviewed on: 7th May 2026

Now I can breathe

reassuring without judgement, understanding and made me feel at ease throughout the whole process. they cared, they wanted to help - you could tell it was more than just a job for them. the relief i felt afterwards was almost unbelievable. I'm a different person now, if your considering your options, stop just call them now, you wont regret it. Reviewed on: 7th May 2026

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