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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

simple contact helpful and understanding staff that...

simple contact helpful and understanding staff that made the whole experience a lot less stressful than i would have anticipated Reviewed on: 7th May 2026

My debts were spiralling out of control.

My debts were spiralling out of control following coercive situation and I had no idea about what Stepchange offered until a friend recommended. I thought it would just be ‘advice’ but there was actual help to sort my mess Reviewed on: 7th May 2026

Very helpful in difficult situations

Very helpful in difficult situations Reviewed on: 7th May 2026

When my finances became overwhelming, I contacted St...

When my finances became overwhelming, I contacted StepChange and they really helped me. They contacted all my creditors with proposed repayments to each after my monthly budget was assessed and those payments were accepted by all. StepChange does not charge for this service as they are a charity. They are highly respected by all banks and other lenders in the financial sector who are happy to engage with them. I would highly recommend StepChange and I am very grateful to all the people within this charity who helped me when I was in a financial dark pit. Reviewed on: 7th May 2026

Stepchange has changed our lives

I was struggling to make ends meet and spiralling into depression because of money worries. People on the phone were very empathetic and helped filling paperwork in. I feel we are now on a road with a happy ending to being debt free. I highly recommend to anyone that is struggling. Reviewed on: 7th May 2026

Kind caring non judgemental

I got into debt through my own stupidity they have been kind,helpful and they listen Reviewed on: 7th May 2026

Got me out a pickle,,,,,,,,,,,,,,,,,,,,,,,,,,

Got me out a pickle Reviewed on: 7th May 2026

Digging myself out of a hole

Stepchange have taken the worry out of my debts and provided me with a Payback amount I can manage, which I can ask to adjust as time goes on. They supported me in facing the challenge without being judgemental. Reviewed on: 7th May 2026

Debt relief , good service

They help me for debt relief , good customer services. Reviewed on: 7th May 2026

StepChange gives me peace of mind!

I have been with StepChange for many years. I experienced nothing but professional service. The advisors are incredibly knowledgeable, full of empathy and understanding, and they listened patiently and carefully. They always wanted to find the best solution for me. Reviewed on: 7th May 2026

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