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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Was reassured and was dealt with with humility and k...

Was reassured and was dealt with with humility and knowledge made me feel lots better about my situation Reviewed on: 7th May 2026

I would be still going around in circles in debt

I would be still going around in circles in debt if it wasnt for step change. They changed my life Reviewed on: 7th May 2026

After struggling month after month, trying to find e...

After struggling month after month, trying to find enough money to pay the bills and feed my family, endless sleepless nights and constant stress, I was recommended StepChange. They are completely nonjudgmental, extremely compassionate and have helped me through a very difficult period in my life. I can recommend them to anyone who needs financial help. Reviewed on: 7th May 2026

Very understanding, no judgement

Very understanding, no judgement Reviewed on: 7th May 2026

was very worried and depressed until stepchange help...

was very worried and depressed until stepchange helped and supported me through crisis, cannot thank them enough. Reviewed on: 7th May 2026

Best decision I made

I have nothing but positive things to stay about Step Change.. Everybody I have spoken to have been helpful, kind and non-judgey. They made it simple and the process has made me see the light at the end of the tunnel. Reviewed on: 7th May 2026

After being made redundant my credit card balances w...

After being made redundant my credit card balances went up to live. I was very stressed until I reached out to step change. Reviewed on: 7th May 2026

I dont know where I would be without step change.

I dont know where I would be without step change. I feel like a weight has been lifted off my shoulders. I am facing my debts and it's wonderful to see my annual debt review to see how much has been paid off after years of debt only increasing. Reviewed on: 7th May 2026

Amazing relieved my anxiety after an especially had...

Amazing relieved my anxiety after an especially had 4 years lady in the phone so helpful and kind. Can't fault their advice and things went so smoothly. I would recommend Step Change to anyone who is worried about debts or even just how to manage in coming bills its so helpful to have a listening ear who give practical advice I'm sleeping so much better without my money worries. Reviewed on: 7th May 2026

StepChange

I was at my wits end, when CAB advised me to contact StepChange. I was nervous about contacting them, but when I did they put me at ease., took care off my affairs, contacted my creditors and the rest is history. Reviewed on: 7th May 2026

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