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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Supportive at a difficult time

Eased my mind at a time I was low, struggling and didn't know what to do. Caring, sympathetic and kind when I started and needed and now I'm settled they are honest and tell me straight what I need to hear but still support my decisions Reviewed on: 7th May 2026

It’s scary to commit to after years of debt but once...

It’s scary to commit to after years of debt but once the cards were cut and I started seeing the difference in my balance and improvements in my credit score, I do a little celebration dance each month and I’m so excited at the idea I will be debt free by Christmas, something I kept trying alone and just couldn’t make work until I got help from step change Reviewed on: 7th May 2026

Helped me out so much, I was going down a slippery s...

Helped me out so much, I was going down a slippery slope in to dept. I didn’t know what to do then I found StepChange and they gave me the help I needed to control my depts quite comfortably while paying them off Reviewed on: 7th May 2026

Wonderful service.

Wonderful service. Advisers absolutely brilliant. They have empathy and understanding and the plan was set up no fuzz or bother. Made a huge difference to our life. What a brilliant organization. Reviewed on: 7th May 2026

Helped me

They stepped in and helped me massively after a firm made me feel undervalued Reviewed on: 7th May 2026

The team

The team are. Very helpful with dealing with any queries I might have. Reviewed on: 7th May 2026

Help when needed

Stepchange helped me to sort out my debt in a manageable way without leaving me struggling each month. All my creditors are being paid in full but no more added interest. Reviewed on: 7th May 2026

Excellent staff pleasant and helpful

Excellent staff pleasant and helpful Reviewed on: 7th May 2026

simple contact helpful and understanding staff that...

simple contact helpful and understanding staff that made the whole experience a lot less stressful than i would have anticipated Reviewed on: 7th May 2026

My debts were spiralling out of control.

My debts were spiralling out of control following coercive situation and I had no idea about what Stepchange offered until a friend recommended. I thought it would just be ‘advice’ but there was actual help to sort my mess Reviewed on: 7th May 2026

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