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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Debt relief , good service

They help me for debt relief , good customer services. Reviewed on: 7th May 2026

StepChange gives me peace of mind!

I have been with StepChange for many years. I experienced nothing but professional service. The advisors are incredibly knowledgeable, full of empathy and understanding, and they listened patiently and carefully. They always wanted to find the best solution for me. Reviewed on: 7th May 2026

Take that one step.......

I would advise anyone to call Stepchange as they really do listen, they advise according to your circumstances and give you all the facts. This really is free advice and during my time being supported by them has made me more aware of the pitfuls of how easy it is to get into debt but also really help me to manage my money alot better. Give them a go they don't judge!! Reviewed on: 7th May 2026

Helped me to say we’ve got this!

Helped me to say we’ve got this!!!! Reviewed on: 7th May 2026

Helping hand

Was in financial difficulty and stephanotis were there for me all the way through. Reviewed on: 7th May 2026

StepChange are the best.

StepChange are a life saver,they go above and beyond my expectations,very professional and always willing to help with any questions whatsoever. Reviewed on: 7th May 2026

StepChange have been a massive help

Before using StepChange, I would spend every month blindly worrying about repayments. Spiralling into panic and crippling anxiety. StepChange have helped give me the confidence to take control of my finances and focus my repayment efforts. Reviewed on: 7th May 2026

They saved me.

They saved me. So helpful and understanding of my problem Reviewed on: 7th May 2026

Step change guided me through the available options...

Step change guided me through the available options and made life covetable again a great service. Reviewed on: 7th May 2026

The StepChange that change my life

The team from StepChange Debt was paramount to improve my poor financial decisions and debts into a financial plan and to keep me on track to finally get hid of my financial burden. Reviewed on: 7th May 2026

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