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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Excellent service

First rate support and advice, did all the difficult stuff for me. Highly recommended. Reviewed on: 7th May 2026

I'm grateful for the help I have received from and...

I'm grateful for the help I have received from and it has changed my life. Reviewed on: 7th May 2026

Great dealing with debit collectors help me sort out...

Great dealing with debit collectors help me sort out a plan Reviewed on: 7th May 2026

Debt recovery

Without step change assisting in me repaying my debt, I would have possibly had a breakdown and lost my job. They created a way for me to both pay my debts but also continue to live, taking the pressure from phone calls and emails away me when I was at my most vulnerable. Amazing staff with so much knowledge. Reviewed on: 7th May 2026

Very helpful staff.

Very helpful staff. Understood my vulnerability and provided me with care and excellent advise Reviewed on: 7th May 2026

Its easy to apply eve its online and they will answe...

Its easy to apply eve its online and they will answer fast in email they are very helpful Reviewed on: 7th May 2026

Great service have helped me enormously.

Great service have helped me enormously. Reviewed on: 7th May 2026

Easy to follow instructions

Things were easy to set up. Everything was explained clearly and was easily understood. It is easy to get in touch if any problems arise. Reviewed on: 7th May 2026

No more worries

Step change made life a lot easier when your in a financial crisis.so easy to manage .I would highly recommend to anyone and not be embarrassed about debt . Reviewed on: 7th May 2026

100% Recommend these people.

These guys are very helpful, practical and eager to help. In the begining it may seem daunting but it truely can be life changing for some. Reviewed on: 7th May 2026

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