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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Helping hand

Was in financial difficulty and stephanotis were there for me all the way through. Reviewed on: 7th May 2026

StepChange are the best.

StepChange are a life saver,they go above and beyond my expectations,very professional and always willing to help with any questions whatsoever. Reviewed on: 7th May 2026

StepChange have been a massive help

Before using StepChange, I would spend every month blindly worrying about repayments. Spiralling into panic and crippling anxiety. StepChange have helped give me the confidence to take control of my finances and focus my repayment efforts. Reviewed on: 7th May 2026

They saved me.

They saved me. So helpful and understanding of my problem Reviewed on: 7th May 2026

Step change guided me through the available options...

Step change guided me through the available options and made life covetable again a great service. Reviewed on: 7th May 2026

The StepChange that change my life

The team from StepChange Debt was paramount to improve my poor financial decisions and debts into a financial plan and to keep me on track to finally get hid of my financial burden. Reviewed on: 7th May 2026

StepChange have helped me with peace of mind knowing...

StepChange have helped me with peace of mind knowing that my debts are taken care of & I don't need to worry that Bailffs will be knocking on my door. Reviewed on: 7th May 2026

Friendly, know what there doing.

Friendly, know what there doing. Let them do what they do. Doesn’t cost charity based.. Reviewed on: 7th May 2026

Step change *****

Gave me help and advice when I needed it most Reviewed on: 7th May 2026

Incredibly helpful.

Incredibly helpful. Took away the immense worry and stress I faced. Reviewed on: 7th May 2026

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