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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

EXCELLENT

Stepchange saved me! Their customer service is fantastic. They are kind, non-judgmental and knowledgeable. Without them I would have been lost. My DMP is nearly finished and I cannot wait to celebrate. Reviewed on: 7th May 2026

Great company and great people

Great help from non judgemental people. Great advice on how to proceed following advice given regarding my situation. Help whenever you need it. Cannot thank them enough as once I spoke to them it was like a whole weight lifted from my shoulders. Helpful and knowledgeable staff members. Reviewed on: 7th May 2026

Staff were professional very understanding as peopl...

Staff were professional very understanding as people in this situation are anxious and need reassurance enabling them to form a trust in an tense and stressful time in their lives thanks to stepchange I have had breathing space Reviewed on: 7th May 2026

The staffs are very professional and understands

The staffs are very professional and understands Reviewed on: 7th May 2026

I am happy with you and satisfied.

I am happy with you and satisfied. Reviewed on: 7th May 2026

Stepchange

Very helpful, understanding and polite Reviewed on: 7th May 2026

Excellent service

First rate support and advice, did all the difficult stuff for me. Highly recommended. Reviewed on: 7th May 2026

I'm grateful for the help I have received from and...

I'm grateful for the help I have received from and it has changed my life. Reviewed on: 7th May 2026

Great dealing with debit collectors help me sort out...

Great dealing with debit collectors help me sort out a plan Reviewed on: 7th May 2026

Debt recovery

Without step change assisting in me repaying my debt, I would have possibly had a breakdown and lost my job. They created a way for me to both pay my debts but also continue to live, taking the pressure from phone calls and emails away me when I was at my most vulnerable. Amazing staff with so much knowledge. Reviewed on: 7th May 2026

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