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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Very helpful staff.

Very helpful staff. Understood my vulnerability and provided me with care and excellent advise Reviewed on: 7th May 2026

Its easy to apply eve its online and they will answe...

Its easy to apply eve its online and they will answer fast in email they are very helpful Reviewed on: 7th May 2026

Great service have helped me enormously.

Great service have helped me enormously. Reviewed on: 7th May 2026

Easy to follow instructions

Things were easy to set up. Everything was explained clearly and was easily understood. It is easy to get in touch if any problems arise. Reviewed on: 7th May 2026

No more worries

Step change made life a lot easier when your in a financial crisis.so easy to manage .I would highly recommend to anyone and not be embarrassed about debt . Reviewed on: 7th May 2026

100% Recommend these people.

These guys are very helpful, practical and eager to help. In the begining it may seem daunting but it truely can be life changing for some. Reviewed on: 7th May 2026

StepChange has been incredibly helpful and supportiv...

StepChange has been incredibly helpful and supportive throughout my debt management journey. They were professional, understanding, and explained everything clearly, which made the whole process much less stressful. I highly recommend them to anyone needing financial or debt support. Reviewed on: 7th May 2026

Well mannered dedicated team but the waiting is quit...

Well mannered dedicated team but the waiting is quite a bad experience Reviewed on: 7th May 2026

Before StepChange stepped-in we were overwhelmed and...

Before StepChange stepped-in we were overwhelmed and didn't know how to break the debt cycle. Now with their help we seem to have our debts under control. Reviewed on: 7th May 2026

It’s been a life saver I can sleep at night can see...

It’s been a life saver I can sleep at night can see my debt going down each month with expert advice within less than 2 years I’ll be debt free I can’t thank StepChange enough. It’s simple to understand with friendly staff to guide you all the way yours sincerely Carole Reviewed on: 7th May 2026

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