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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Facing your fear and stepping into the light.

Debt.A four letter word that carries so much stigma . If it's associated with high finance it is made to feel ok, but when it's personal debt, it invokes shame, fear and panic. Stepchange provide a comfort blanket of knowledge and care, perspective and advice but most importantly, they have experience.They don't judge. They help. It's not about heads in the sand; anything can be faced - it just takes a little help. They do the heavy lifting. Take their advice, face your fear, it can be managed and lived with. Reviewed on: 6th May 2026

I was at a low point in my life with my finances and...

I was at a low point in my life with my finances and they helped me through it thank you. Reviewed on: 6th May 2026

Very understanding really listen to you with no judg...

Very understanding really listen to you with no judgement and very helpful Reviewed on: 6th May 2026

Having debt is very shameful.

Having debt is very shameful. When I spoke to step change the advisors were so kind and supportive. Excellent service. I would recommend it to anybody having a difficult time. Reviewed on: 6th May 2026

They are so helpful and really help relieve money co...

They are so helpful and really help relieve money concerns. Reviewed on: 6th May 2026

Easy and helpful they made it easy to set up and do...

Easy and helpful they made it easy to set up and do not judge you Reviewed on: 6th May 2026

Great organisation.

Great organisation. Customer service always strong. Had a positive experience with everyone from Stepchange I have spoken to. Easy to use website Reviewed on: 6th May 2026

Never had no trouble all good fibes

Never had no.issues all good service Reviewed on: 6th May 2026

StepChange made all of the difference to my life

StepChange made all of the difference to my life at a very complicated time, providing me with options and advising which one would be best for my circumstances, handling everything with my debtors and providing the necessary tools and dashboards to allow me to see my progress in paying all of my debts. Reviewed on: 6th May 2026

I was rock bottom only for step changes advice and e...

I was rock bottom only for step changes advice and expertise,I wouldn't be here.From the start to nearly finished they have been so supportive, I can't say enough .may their brilliant work help more people. Reviewed on: 6th May 2026

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