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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Some time ago I was left in a great amount of debt a...

Some time ago I was left in a great amount of debt and didn’t know what to do about it. Then a friend told me about the Stepchange charity they told me what to do and worked out how much to pay each creditor each month. It was a great weight off my mind and I can see the end in sight thanks to them Reviewed on: 6th May 2026

Forward looking

Friendly and supportive advice. Non judgemental and only focused on the solution / support to move you forwards - not how you got to this position. Reviewed on: 6th May 2026

They have made my life so much easier with one easy...

They have made my life so much easier with one easy payment and no threatening letters from creditors Reviewed on: 6th May 2026

Stepchange is an absolute life changer, the kind peo...

Stepchange is an absolute life changer, the kind people on the other end of the phone do not judge you, they help you. The advice is priceless, I will and have recommended them to many people who were like me , in a very dark financial place, they shone light. Reviewed on: 6th May 2026

Straight forward and easy to work through

Straight forward and easy to work through Reviewed on: 6th May 2026

great charity to support with debt advice and manage...

great charity to support with debt advice and management. Always very helpful and friend and easy to navigate around their website. Reviewed on: 6th May 2026

I was in a relationship where a partner took out loa...

I was in a relationship where a partner took out loans and credit cards in my name without me knowing, I felt I was trapped with no way out, I moved into a house share and eventually my own little flat due to the help from step change for managing payments, it helped and made me feel like there was a light at the end of the tunnel. The staff members I have spoken to have always been extremely kind and helpful and I couldn’t ask for more, I’m due to pay everything off this August and I can’t wait to be free, using step change saved my life from feeling like I was drowning and not knowing a way out, I’m so grateful that there are options like this out there and I just wish this hadn’t happened in the first place but Stepchange helped me feel in charge and not like everything was so out of control. Reviewed on: 6th May 2026

The customer service was excellent and explained well

The customer service was excellent and explained well Reviewed on: 6th May 2026

Really lovely people to talk with, they don’t judge...

Really lovely people to talk with, they don’t judge you or anything, they just want to help Reviewed on: 6th May 2026

Absolutely brilliant and friendly crew fast and effi...

Absolutely brilliant and friendly crew fast and efficient, throughly recommended. Reviewed on: 6th May 2026

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