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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Empowering help with compassion and consideration,...

The advisers help with compassion and consideration, the help to pay only what I am able to in the last 6 years of experience with StepChange was massively empowering, removing me from fear and anxiety and creating me a manageable way to control my life. I also learn through their help and support to not get in debts anymore ever in my life. Thank you for being here for me. Reviewed on: 6th June 2025

Very helpful

Very helpful and put my mind at rest through this difficult period Reviewed on: 6th June 2025

Managing

I had large amounts of debt and d Reviewed on: 6th June 2025

They are all was happy to help you out

They are all was happy to help you out Reviewed on: 6th June 2025

When I needed help and advice Stepchange were there...

When I needed help and advice Stepchange were there for me. Easy to talk to and you always felt they listened. I never had to talk directly with anyone else, they really helped me when I was being hounded, all this disappeared. My advice to anyone is never put your head in the sand go to StepChange and let them help. No judgement on their part and within a few weeks a debt reduction plan was fully operational and all parties were happy Reviewed on: 6th June 2025

Step change has helped me consolidate my debts and s...

Step change has helped me consolidate my debts and stop interest. I'm now paying an amount I can afford, which has lifted a great weight of my mind. Reviewed on: 6th June 2025

Stepchange are an excellent company and very easy to...

Stepchange are an excellent company and very easy to deal with. I would have no hesitation in recommending them. I have been with them approximately 6 years and have no complaints whatsoever. Reviewed on: 6th June 2025

StepChange is excellent

StepChange is excellent. This is the best debt management organisation is the whole world. I am extremely grateful for their kind help with my situation. Reviewed on: 6th June 2025

Really helpful in difficult times.

Really helpful in difficult times. We can sleep at nights now without worrying. Thanks you so much. Reviewed on: 6th June 2025

Excellent support

StepChange have worked with me to become debt free over the last 14 years. I am not sure where I would be without their support Reviewed on: 6th June 2025

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